Front Office Experience Leader

7 days ago

Melbourne, Victoria, Australia beBeeLuxury Full time $78,901 - $123,456

**Job Opportunity: Front Office Manager**

We are seeking an exceptional leader to join our Front Office team as a Front Office Manager. As a key member of our hotel's leadership, you will be responsible for driving guest experience excellence and fostering a positive, high-performing culture within the Front Office.

Key Responsibilities:
  • Lead and mentor the Front Office team to achieve exceptional guest service standards.
  • Inspire your team to deliver authentic, thoughtful, and seamless guest experiences that exceed expectations.
  • Oversee guest arrivals and departures, ensuring each interaction reflects true luxury service standards.
  • Provide regular coaching and constructive feedback to support individual and team development.
  • Handle guest feedback and concerns with empathy, professionalism, and a solutions-first approach.
Requirements:

To succeed in this role, you will need:

  • Proven experience as a Front Office Manager in a luxury hotel environment.
  • A confident and supportive leader with a track record of engaging, mentoring, and developing teams.
  • A calm and composed presence under pressure, with excellent problem-solving skills.
  • Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
What We Offer:

We provide a range of benefits to support your personal and professional growth, including:

  • Great benefits package with discounts on accommodation and food & beverage.
  • Chadstone Shopping Centre team discounts.
  • Free nights' accommodation on your work anniversary.
  • Discounted health insurance and a free Employee Assistance Program.

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