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Front Office Team Leader

2 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

Company Description
Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are, and you can find a job and brand that matches your personality.
We support your growth and learning every day, ensuring that work brings purpose to your life.
During your journey with us, you can continue to explore Accor's limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo
#BELIMITLESS
Job Description
As a Front Office Team Leader, you're more than just the first impression—you're the heartbeat of the guest experience.
Reliable, approachable, and always engaged, you lead from the front and bring out the best in your team.
From a smooth check-in to a warm farewell, you make every moment memorable.
With your sharp eye for detail and genuine care, you help create stays that guests remember—and want to return for.
What you will be doing :
Be the go-to leader on the Front Desk—supporting the team and setting the tone for a smooth and memorable guest experience.
Make arrivals, departures, and everything in between feel effortless for our guests; maintain accurate guest accounts and provide helpful, accurate information.
Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
Lead by example, creating a supportive, energetic team culture that delivers warm, personal service every time.
Monitor training and offer guidance to team members while on shift.
Maintain strict security procedures to ensure guest confidentiality and safety.
The successful candidate will :
Have the ability to work rotating 7-day roster.
Prior experience using Opera Cloud is preferred.
A natural people-person with a passion for hospitality and a guest-first mindset.
Be proactive and resourceful when attending to guest requests.
Have great attention to detail.
Be reliable and well-groomed.
Be a strong team player with excellent communication and interpersonal skills.
Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.
Additional Information
ABOUT NOVOTEL & IBIS MELBOURNE CENTRAL
Novotel and Ibis Melbourne Central is a dual-branded hotel with 473 rooms, conveniently located in the CBD.
Everything we do aims to make our guests and our staff feel welcome and valued, providing the best experience they deserve
What is in it for you?
Employee benefit card offering discounted rates in Accor worldwide from day one.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the globe
Ability to make a difference through our Corporate Social Responsibility activities.
Our commitment to Diversity & Inclusion :
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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