Strategic Client Retention Manager

Posting Description:

- Flexible working arrangements available
- Excellent growth opportunities
- Role can be based in Sydney, Melbourne or Brisbane

**Strategic Client Retention Manager - Strategy Support in Retention & Growth**

Supporting client retention and growth nationally, this role is a strategic advisor role to support National colleagues to strengthen client experience, retention, cross-sale and new business.

We are looking for an experienced insurance professional who will be responsible for driving delivery of all of Aon solutions to our clients nationally, resulting in stronger retention, with a focus primarily on high service clients and industry groups.

**This role will not be responsible for day-to-day servicing of clients.**

We have an extensive presence across Australia, with representation in each State capital and an extensive regional branch network.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- Strengthening Aon proposition across High Service Clients and Industry Groups
- Accountability for our Strategic account review program for high service clients
- Accountability for jeopardy management for high service clients
- Creation of better documentation; this role will be responsible to create, maintain and strengthen client renewal documentation for high service clients
- Accountable for defensive and new business tender responses
- Driving improvements across the business to set higher standards and deliver more consistent client experience from acquisition through to renewals
- Coaching National colleagues
- Identify opportunities for industry solutions, facilities and cross-sale opportunities across Aon National
- Strengthening technical and client engagement capabilities across National to ensure clear articulation of our value propositions and that the best advice and service is being delivered to National clients

**Skills and experience that will lead to success**

This position will suit someone who highly motivated and has an attention to detail, capable of working in a national matrix. Suitable people will also have:

- Strong focus on execution
- A "get things done" attitude
- Incredibly strong Growth Mindset and above the line attitude to solving problems
- Tangible work experiences or skill set
- Insurance broking / servicing or placement experience
- Financial acumen
- Technical insurance skillset
- Leadership experience
- Tier 1 qualification, insurance qualifications such as Diploma / QBIP preferred

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

**#Aoncareers