Strategic Client Retention Leader
1 week ago
We are seeking a skilled Senior Renewal Manager to contribute to improving client retention rates. This role involves leading initiatives for on-time renewal revenue and collaborating closely with account teams.
Key Responsibilities:- Proactively engage with clients ahead of renewal to forecast and plan, ensuring seamless transactions and contract execution.
- Manage all aspects of the renewal process, including transactions and contract execution, while maintaining accurate forecasts for senior leadership.
- Identify upcoming renewals and maintain accurate forecasts for senior leadership, enabling data-driven decision making.
- Collaborate with the customer success team to mitigate risks in the portfolio, driving business growth and profitability.
- Bachelor's degree or higher is preferred for this role.
- 5-7 years of experience in renewals or customer success, preferably in software or SaaS, is required.
- This role requires exceptional organizational skills with data accuracy and attention to detail, as well as a customer-centric mindset with strong communication skills.
- Candidates must have the ability to handle inquiries and concerns with professionalism and proficiency in CRM systems, maintaining accurate information.
-
Strategic Client Retention Manager
1 week ago
Sydney, New South Wales, Australia Aon Corporation Full timePosting Description:- Flexible working arrangements available- Excellent growth opportunities- Role can be based in Sydney, Melbourne or Brisbane**Strategic Client Retention Manager - Strategy Support in Retention & Growth**Supporting client retention and growth nationally, this role is a strategic advisor role to support National colleagues to strengthen...
-
Leader of Client Retention and Growth
1 week ago
Sydney, New South Wales, Australia beBeeClientSuccess Full time $120,000 - $180,000Head of Client Experience and GrowthThe successful candidate will have dual responsibilities: leading the client experience cross-functional team to maximise membership retention, and collaborating closely with the Head of Growth to drive strategic growth projects across the sales and retention funnel.This role requires a unique blend of leadership,...
-
National Client Retention Advisor
1 week ago
Sydney, New South Wales, Australia beBeeStrategic Full time $100,000 - $150,000Supporting client retention and growth nationally, this role is a strategic advisor position to enhance client experience, retention, cross-sale and new business.This national team player will drive the delivery of Aon solutions to clients across Australia, resulting in stronger retention rates with a focus primarily on high service clients and industry...
-
Client Retention Specialist
1 week ago
Sydney, New South Wales, Australia Mri Software Full time:- Join MRI Software as a Retention Specialist and play a critical role in fostering long-term client partnerships and ensuring contract renewals are delivered with value and precision. You will act as a trusted advisor to our existing clients, taking a consultative, solutions-driven approach to manage the renewal lifecycle, mitigate churn risk, and surface...
-
Client Retention Manager
1 week ago
Sydney, New South Wales, Australia Brilliantalent Full timeOur client is a leading financial services provider. They relentless commitment to regulatory compliance, technological innovation, and exceptional customer service is driven by a vision to empower their clients with the best trading conditions. As the Client Retention Manager, you'll lead in comprehending company's wide-ranging customer demographics,...
-
Client Retention Strategist
5 days ago
Sydney, New South Wales, Australia beBeeRetention Full time $120,000 - $180,000Job OverviewWe are seeking a highly motivated and results-driven Client Retention Strategist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients.About the Role:The Client Retention Strategist will work closely with our cross-functional teams to develop and execute...
-
Client Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia MRI Software Full time $90,000 - $120,000 per yearPOSITION SUMMARY: Join MRI Software as a Retention Specialist and play a critical role in fostering long-term client partnerships and ensuring contract renewals are delivered with value and precision. You will act as a trusted advisor to our existing clients, taking a consultative, solutions-driven approach to manage the renewal lifecycle, mitigate churn...
-
Senior Leader, Customer Retention
1 week ago
Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $150,000 - $200,000Deputy is a global SaaS remote-first workforce management company with hubs in multiple locations and team members working remotely across the world.The RoleThis position drives customer satisfaction, retention, and growth for high-value clients in APAC. The leader establishes and executes strategies for SMB, Mid-Market, and Enterprise customer retention and...
-
Client Retention Manager
6 days ago
Sydney, New South Wales, Australia beBeeRelationship Full time $180,000 - $230,000Job SummaryMaintain relationships with key clients to ensure customer satisfaction and loyalty.Act as the primary point of contact for client inquiries and concerns, providing timely and effective resolutions.Key Responsibilities:Prevent subscription cancellations by proactively monitoring customer satisfaction and delivering personalised retention...
-
Client Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000Unlock Your Potential as a Client Success Manager">We are seeking an experienced and results-driven Client Success Manager to join our team. As a Client Success Manager, you will play a critical role in ensuring our members receive the support they need while driving retention and long-term engagement.Job Description">Manage membership hold and cancellation...
