Client Retention Manager

1 day ago

Sydney, New South Wales, Australia beBeeRelationship Full time $180,000 - $230,000
Job Summary

Maintain relationships with key clients to ensure customer satisfaction and loyalty.

  • Act as the primary point of contact for client inquiries and concerns, providing timely and effective resolutions.
Key Responsibilities:

Prevent subscription cancellations by proactively monitoring customer satisfaction and delivering personalised retention strategies.

  • Collaborate with internal teams to ensure seamless service delivery and product implementation.
  • Identify opportunities for upselling or cross-selling products and services to drive revenue growth.
  • Analyse client feedback and usage data to recommend improvements or enhancements.

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