Client Retention Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000

Unlock Your Potential as a Client Success Manager

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We are seeking an experienced and results-driven Client Success Manager to join our team. As a Client Success Manager, you will play a critical role in ensuring our members receive the support they need while driving retention and long-term engagement.

Job Description">
  • Manage membership hold and cancellation requests, working closely with members to understand their concerns and offer solutions that align with their needs.
  • Suggest initiatives to reduce churn and enhance member retention.
  • Identify opportunities for members to upgrade or extend their membership and provide tailored recommendations.
  • Act as the primary point of contact for member inquiries, including platform navigation and service-related questions.
  • Analyse member usage patterns to detect potential churn risks and proactively encourage ongoing membership value.
  • Action client feedback to continuously refine and improve our membership offering.
  • Collaborate with other teams to enhance the overall member experience based on insights and feedback.
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You'll have challenging but attainable KPIs, talented colleagues, and excellent tools to help you succeed in the role. You will receive both formal and on-the-job training to give you a strong understanding of the legal and commercial needs of businesses.

Required Skills and Qualifications">
  • At least 12 months of experience working in a customer service or account management role.
  • Excellent client service focus and problem-solving skills.
  • Personable, empathetic, and understanding demeanor.
  • Driven, autonomous, and efficient work style.
  • Business and tech savvy with the ability to pick up new skills quickly.
">Benefits">
  • Fast-paced environment with exciting growth opportunities for high performers.
  • Talented and energetic teammates across Australia, New Zealand, and the UK.
  • Ability to earn additional days of annual leave per year.

If this role sounds like a great next step, we'd love to hear from you. Applications will be reviewed on a rolling basis.

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