Charter Reservations Specialist

3 days ago

Sydney, New South Wales, Australia Cdc Nsw Full time

Work with one of Australia's leading transport providers
- Competitive Pay | Employee Benefits | On site Parking
- Internal Growth opportunities | Career progression

**About Us**:
ComfortDelGro (CDC) is one of the largest private bus operators in New South Wales and nationally. In New South Wales, you may know CDC NSW by our operating brands; Hillsbus, Forest Coach Lines, Hunter Valley Buses, and Blue Mountains Transit. Employing around 2000 employees and operating from 15 sites across Sydney, the Hunter Valley and the Blue Mountains, CDC NSW is part of ComfortDelGro's fast growing global network of more than 40,000 vehicles operating in seven countries.

**About the Role**:
The Charter division at CDC NSW is growing and we are looking for a dynamic and passionate Charter Administration Consultant to join the team at our St. Marys office in Western Sydney. Reporting to the General Manager - Charter and Commercial, this role will provide administration support to Charter team and excellent customer service to our clients.

Key Responsibilities and Duties:

- Respond and process all quotes/bookings/correspondence from customers in a timely manner with high attention to detail
- Ensure we are meeting KPI's and correct margins
- Ensuring customer service standards are always adhered to
- Invoicing as required
- Face to Face customer meetings as required
- General office duties and other ad hoc tasks as required
- Liasing with key stakeholders both internally and externally

**About You**:

- A positive and strong team player with exceptional customer service skills
- Excellent time management and organisational skills
- Fast and accurate data entry skills
- Personable, well-presented in person and on the phone
- Excellent written, verbal communication and interpersonal skills
- Detail oriented with attention to accuracy.
- Well organised, able to prioritise effectively and manage projects to agreed timelines despite conflicting priorities.
- Intermediate level Microsoft Office skills
- An ability to work with mínimal supervision

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