Customer Relationship Manager

2 weeks ago

Brisbane, Queensland, Australia Credit Corp Full time

Overview
Be a part of Australia's largest promoter of financial inclusion with 2200+ people across the globe.
Customer Relationship Manager
West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries
About your new roleWe are seeking experienced collections professionals to join our team as a Customer Relationship Manager.
This role suits individuals who have proven experience in collections, skip tracing and a strong understanding of compliance frameworks and regulatory obligations.
What your new job involves
Manage a portfolio of outstanding accounts from Australia's largest institutions
Use your experience in collections and skip tracing to locate customers and negotiate tailored repayment solutions
Handle high volumes of outbound and inbound calls
Maintain strict adherence to industry regulations and compliance frameworks
Negotiate effectively, manage objections and create sustainable customer outcomes
What we can offer you
Competitive base salary with uncapped bonus potential
Flexible hybrid work opportunities considered in as early as 6 months (2 days office, 3 days WFH)
Ongoing professional development, including leadership pathways and the opportunity to gain a Certificate III in Financial Services
Perks and discounts through our employee benefits platform
Free membership and competitive rates with our Car Share partner and Novated Leasing options
Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
Purchase additional annual leave
Regular team engagement events
'Dress For Your Day' from smart casual to business attire
End-of-Trip Facilities available for bicycle storage and showers
Who you are
If you are ready to take the next step in your collections career with an organisation that supports ethical practices, growth and success, we want to hear from you.
Proven experience in collections, recoveries or credit control
Strong knowledge of skip tracing techniques
Solid understanding of compliance obligations, debt collection guidelines and relevant regulatory frameworks
Excellent communication skills (both written and verbal)
Resilience and professionalism in challenging conversations
Share a passion for results in a fast-paced, target driven environment
A desire to learn and take on feedback
Must be available to work permanent full-time, Monday – Friday 8:00AM – 4:30PM
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community.
If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group.
We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community.
We encourage applications from all culturally diverse backgrounds.
We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.SOUTH BRISBANE / WEST END 4101
Advertised: 27 Aug 2025 E. Australia Standard TimeApplications close:
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