Scheduling & Administration Advisor

Overview
Are you passionate about making a positive difference in your local community?
Assist customers to live independently in their home, keeping them safe and connected to their community.
We are looking for a permanent
Full-Time
Scheduling & Administration Advisor to join our caring and dynamic office team in Rockhampton for an
immediate start
.
The Scheduling & Administration Advisor is responsible for coordinating the delivery of services using a team of Community Support Professionals.
You will be the point of contact for Community Support Professionals and Case Managers ensuring our customers get the right care at the right time.
About us:
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently.
For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.
Our friendly, compassionate and experienced team makes this possible.
Duties and responsibilities
include:
Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
Preparing and transmitting schedules for customer services to Community Support Professionals
Arranging replacement staff to cover planned or unplanned absences and shift changes
Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
Maintaining and updating data in company information systems
Meeting the specified standards for the delivery of quality in-home care and support services
About you:
Demonstrated high level verbal and written communication skills
Confident in the use of the Microsoft suite of products
Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem-solving skills
Ability to contribute positively to a high performing team
Excellent time management and organisational skills
Experience using AlayaCare (desirable)
What you will need:
A current NDIS Worker Screening Clearance (Yellow Card)
Current Open C Class Drivers Licence
Knowledge of Aged Care & NDIS standards
Previous scheduling experience in the disability or aged care sectors
Next steps:
If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on "Apply".
Possible starts with you
Working with Just Better Care
Apply with Indeed
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This information will be used solely for the purposes of your application for employment with Just Better Care.
We will never share your personal information with any person or organisation unless we have your written permission to do so, or are required to by law or subpoena.
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Personal Details
Title *
First name *
Last name *
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Phone *
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Street Cont.
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Questions
Do you have Proof of Current Working Rights in Australia?
*
Yes, permanently with no restrictions.
Temporarily with no restrictions.
Temporarily with restrictions.
I require sponsorship.
Do you have a current open class drivers licence?
*
Yes, I have a licence and my own car.
Yes, I have a licence and can regularly access a car.
Yes, I have a licence, but no access to a car.
No, I do not have a licence.
Do you have any formal qualifications related to this role?
*
Please outline your scheduling experience in the disability and or aged care sectors?
*
Do you have current NDIS Worker screening clearance?
*
Yes, I have a current NDIS Worker screening clearance.
No, I do not currently have a current NDIS Worker screening clearance, but I am willing to obtain.
No, I do not currently have a NDIS Worker screening clearance and cannot obtain.
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