Service Advisor

1 week ago

Rockhampton, Queensland, Australia Weigh Auto Group Full time $60,000 - $80,000 per year

About the role

The Weigh Auto Group is seeking an experienced Service Advisor to join our team in Rockhampton, Queensland. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support for their automotive needs. This full-time position offers the opportunity to work in a dynamic and customer-focused environment within the Automotive Trades industry.

What you'll be doing

  • Greet and assist customers in a professional and friendly manner
  • Actively engage with customers, understand their vehicle service requirements and provide recommendations
  • Effectively communicate with the service team to coordinate repairs and maintenance, ensuring timely and high-quality service delivery
  • Maintain accurate records of customer interactions, work orders and vehicle histories
  • Provide updates to customers on the status of their vehicle and any additional work required
  • Assist with booking and scheduling service appointments to maximise workshop efficiency

What we're looking for

  • Proven experience as a Service Advisor or similar customer-facing role within the automotive industry
  • Strong communication and interpersonal skills, with the ability to build rapport and effectively interact with customers
  • Excellent problem-solving and critical-thinking skills
  • Proficient in using automotive service software and systems to manage repair orders and customer records
  • A passion for providing exceptional customer service and a commitment to exceeding customer expectations
  • Flexibility to work in a fast-paced environment and adapt to changing customer needs

What we offer

  • Competitive salary and opportunities for career progression
  • Comprehensive training and development programs to enhance your skills
  • Access to a range of employee discounts and benefits
  • A supportive and inclusive work environment that values teamwork and collaboration

About us

With a strong reputation for quality and customer service, we are committed to helping our customers maintain and enhance their vehicles. Join our team and be a part of our continued success in the Automotive Trades industry.

Apply now and take the next step in your career as a Service Advisor with Weigh Auto Group.

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