Scheduling & Administration Coordinator

2 weeks ago

Rockhampton, Queensland, Australia beBeeAdministration Full time $60,000 - $80,000

Job Title: Scheduling & Administration Coordinator

Job Description

We are seeking a highly skilled Scheduling & Administration Coordinator to join our team. The successful candidate will be responsible for coordinating the delivery of services using a team of Community Support Professionals.

This is an excellent opportunity for someone who is passionate about making a positive difference in their local community. You will have the opportunity to work with a dynamic and caring team, ensuring that customers receive the right care at the right time.

Responsibilities:
  • Develop and manage customer service schedules, including service planning, confirmation and short notice placements and cancellations
  • Preparing and transmitting schedules for customer services to Community Support Professionals
  • Arranging replacement staff to cover planned or unplanned absences and shift changes
  • Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
  • Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
  • Maintaining and updating data in company information systems
  • Meeting the specified standards for the delivery of quality in-home care and support services
Requirements:
  • Demonstrated high level verbal and written communication skills
  • Confident in the use of the Microsoft suite of products
  • Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem-solving skills
  • Ability to contribute positively to a high performing team
  • Excellent time management and organisational skills
  • Experience using AlayaCare (desirable)
What We Offer:

A supportive and dynamic work environment

The opportunity to make a positive difference in your local community

Ongoing training and development opportunities

About Us:

We are a leading provider of in-home aged care and disability support services across Australia.

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