Scheduling & Administration Advisor

Are you passionate about making a positive difference in your local community?

Assist customers to live independently in their home, keeping them safe and connected to their community.

We are looking for a permanent Full-Time Scheduling & Administration Advisor to join our caring and dynamic office team in Rockhampton for an immediate start. The Scheduling & Administration Advisor is responsible for coordinating the delivery of services using a team of Community Support Professionals. You will be the point of contact for Community Support Professionals and Case Managers ensuring our customers get the right care at the right time.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

Duties and responsibilities include:

• Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
• Preparing and transmitting schedules for customer services to Community Support Professionals
• Arranging replacement staff to cover planned or unplanned absences and shift changes
• Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
• Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
• Maintaining and updating data in company information systems
• Meeting the specified standards for the delivery of quality in-home care and support services

About you:

Demonstrated high level verbal and written communication skills

Confident in the use of the Microsoft suite of products

Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem-solving skills

Ability to contribute positively to a high performing team

• Excellent time management and organisational skills
• Experience using AlayaCare (desirable)

What you will need:

A current NDIS Worker Screening Clearance (Yellow Card)

Current Open C Class Drivers Licence

Knowledge of Aged Care & NDIS standards

Previous scheduling experience in the disability or aged care sectors

Next steps:

If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on "Apply".

Possible starts with you

Apply with Indeed

This information will be used solely for the purposes of your application for employment with Just Better Care. We will never share your personal information with any person or organisation unless we have your written permission to do so, or are required to by law or subpoena.

• Yes I agree to the privacy statement *

• Title *
• First name *
• Last name *
• E-mail *

Digits only or add + for international numbers

• Phone *
• Street *
• Street Cont.
• City, Town or Suburb *
• Postcode or Zipcode *
• Country *
• State, Region or Province *

LinkedIn URL

• Do you have Proof of Current Working Rights in Australia? *
• Yes, permanently with no restrictions.
• Temporarily with no restrictions.
• Temporarily with restrictions.
• I require sponsorship.
• Do you have a current open class drivers licence? *
• Yes, I have a licence and my own car.
• Yes, I have a licence and can regularly access a car.
• Yes, I have a licence, but no access to a car.
• No, I do not have a licence.
• Do you have any formal qualifications related to this role? *
• Please outline your scheduling experience in the disability and or aged care sectors? *
• Do you have current NDIS Worker screening clearance? *
• Yes, I have a current NDIS Worker screening clearance.
• No, I do not currently have a current NDIS Worker screening clearance, but I am willing to obtain.
• No, I do not currently have a NDIS Worker screening clearance and cannot obtain.