In-Home Scheduling

23 hours ago

Rockhampton, Queensland, Australia beBeeCaregiver Full time $65,000 - $86,000

About the Role

We are seeking a dedicated and organized Full-Time Scheduling & Administration Professional to join our dynamic office team in Rockhampton for an immediate start.

Key Responsibilities:

  • Developing and managing customer service schedules, including service planning, confirmation, and short notice placements and cancellations
  • Preparing and transmitting schedules for customer services to Community Support Professionals
  • Arranging replacement staff to cover planned or unplanned absences and shift changes
  • Providing coaching, supervision, support, and direction to Community Support Professionals to ensure quality service is provided to people they support
  • Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
  • Maintaining and updating data in company information systems
  • Meeting the specified standards for the delivery of quality in-home care and support services

About You

  • Demonstrated high-level verbal and written communication skills
  • Confident in the use of Microsoft suite of products
  • Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation, and problem-solving skills
  • Ability to contribute positively to a high-performing team
  • Excellent time management and organizational skills
  • Experience using AlayaCare (desirable)

Requirements:

  • A current NDIS Worker Screening Clearance (Yellow Card)
  • Current Open C Class Driver's Licence
  • Knowledge of Aged Care & NDIS standards
  • Previous scheduling experience in the disability or aged care sectors

What We Offer

Working with us provides the opportunity to make a positive difference in your local community. Our friendly, compassionate, and experienced team makes this possible.

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