Desktop Technician

**Overview**

This role is responsible for technical assistance, resolving helpdesk tickets & fulfilling service requests in line with service level agreements defined along with taking ownership and communicating on progress.

Performing builds, managing and maintaining Build room, receipt and storage of goods and Assets, Asset provisioning and decommissioning, asset tagging.

**Key Accountabilities and Main Responsibilities**
- Perform Desktop builds
- Manage and maintain Build rooms.
- Receipt and storage of goods and assets
- Asset tagging
- Asset commissioning and decommissioning
- Assist with hard and soft break fix services for laptops and desktops.
- Assist with support and maintenance on Desktop (Field Users) devices for their entire lifecycle.
- Assist with the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Create technical documentation and manuals
- Management of spares and buffer stock

**Experience & Personal Attributes**
- ITIL Foundation qualification is desirable but not essential
- A+ computer certification
- Entry level Desktop Technician
- Good communication and interpersonal skills
- Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
- A track record in 1st Line incident diagnosis and resolution
- Proven ability to work flexibly and adapt to demand
- Knowledge of anti-virus programs
- Excellent problem-solving and multitasking skills
- Customer focused attitude

**What we can offer you**
- Salary Sacrificing via Superannuation - supporting you along your journey to retirement
- Purchased Leave Scheme - purchase additional leave for that next family holiday
- Parental Leave Scheme - plan your future
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Talent Referral Scheme - refer a friend and receive a cash incentive
- Recognition Program - say thank you today
- Wellness Program - rewards and resources tailored to support you and your family
- Corporate Social Responsibility Program, including volunteer leave
- Employee discounts - Access discounted rates and offers from a variety of providers, including Bupa
- FlexiWorks - enabling our employees to work in the office and at home

We are an inclusive employer whose people work collaboratively. We are building a culture where difference is valued. We are doing this by encouraging, supporting and valuing the various talents and perspectives of our people and supporting flexible ways of working. We know that diversity drives innovation and innovation drives growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or careers responsibilities.

**What do I do next?**

If you think you're a great fit, we'd love to hear from you. Just click on the **APPLY **button. Successful applicants will be required to complete background screening prior to commencement of employment. Please be aware that sponsorship is not available for this role.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases, and provide insights through predictive analytics.

By focussing on product and service innovation, our Technology division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, a