Student Grievance

Overview
Job no:517314
Work type:Fixed term - Part-time
Campus:Adelaide
Categories:Student Services and Learning support, HEO7
(HEO7) $101,785 to $113,839 per annum plus an employer contribution of 17% superannuation applies.
0.8FTE (29.40 hours per week) part time fixed term position, available until end of June 2026.
Exciting opportunity to work in Student Affairs, part of the Student Life team who focus on delivering efficient and responsive student services that contribute to the overall student experience.
The Division of Academic and Student Engagement (DASE) partners with students, staff and the broader community to deliver an outstanding student experience.
At the heart of the student experience are transformational opportunities in learning and teaching.
Student Life within DASE delivers efficient and responsive student services that contribute to the overall student experience.
Student Life is responsible for consistent enquiry management and non-academic support and advice throughout the student lifecycle in relation to wellbeing, accommodation, complaints and specialised international student services.
Role: Working in Student Affairs and under limited direction, the Student Grievance and Conduct Advisor provides an advisory and complaints resolution service to the University community in relation to student complaints and appeals and supports the management of student misconduct.
In this position you will review and assess reported incidents concerning student behaviour, work with stakeholders to address matters, and support misconduct referrals under the Student Misconduct Policy.
You will provide guidance on University complaint processes, assess student appeals for grounds, negotiate outcomes, and refer students to appropriate University support services.
The position also provides advice to Schools and Faculties, requiring a high degree of knowledge and sensitivity in the interpretation of a range of University policies and procedures.
Student Grievance and Conduct Advisors prepare annual and ad hoc reports and make recommendations on identified issues.
Responsibilities
To be successful you will need:
Substantial experience in providing advice and support on organisational policies and procedures.
High-level verbal and written communication skills, with experience in preparing reports.
Ability to analyse data, determine trends and make recommendations to address identified gaps and risks.
Well-developed interpersonal communication skills, with experience in coordinating key stakeholders.
Demonstrated experience in responding professionally to complex customer requests and managing conflict.
Knowledge of University of Adelaide policies and procedures relating to student matters.
This position requires a valid Working with Children Check.
Additional information
The path to Adelaide University
We are on an exciting path to Adelaide University as we prepare to open our doors in January 2026.
Adelaide University will combine the strengths of the University of Adelaide and the University of South Australia, and we are dedicated to creating an accessible and future-focused educational powerhouse that fosters economic and social wellbeing through ground-breaking research and innovative teaching.
You can learn more about Adelaide University HERE and more information will be provided throughout the recruitment process.
Enjoy an outstanding career environment
The University of Adelaide is a uniquely rewarding workplace.
The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.
It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading.
Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.
Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery.
We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.
We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.
In addition, we offer a wide range of attractive staff benefits.
These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.
The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching.
This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.
If you have the talent, we'll give you the opportunity.
Together, let's make history.
Click on the 'Apply Now' button to be taken through to the online application form.
Please ensure you submit a resume, as well as a cover letter addressing your suitability and experience for the position, referring to the selection criteria as outlined in the position description, in no more than 2 pages.
The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
For further information
For a confidential discussion regarding this position; contact:
Michael Physick
Manager Student Affairs
E:
You'll find a full position description below.
We are an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.
If you have any support or access requirements, we encourage you to advise us at time of application.
Advertised: 02 Sep 2025 12:00 AM
Applications close: 16 Sep 2025 11:55 PM
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