Casual - Administration Support Officer

1 week ago

Sydney, New South Wales, Australia Edu Corporate Services Pty Limited Full time

**About EDU**

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:
**Australian Learning Group (ALG)**: VET provider for international students. Learn more about ALG.
**Ikon Institute of Australia (Ikon)**: HE provider for domestic and international students. Learn more about Ikon.

**About the Role**

We are seeking an **Education Services Advisor** to join our academic team on a **casual agreement** for** 6 - 8 weeks**. This role will be based at our **Sydney campus** and will support the academic delivery team in ensuring high-quality administrative functions for student services and academic operations.

As the first point of contact for day-to-day academic administration, you will be responsible for managing student queries, grade management, timetabling, and supporting academic staff in delivering a seamless learning experience. Additionally, you will contribute to policy adherence, course administration, and the coordination of key academic processes during this period.

**Key Responsibilities**:

- Academic Administration:_
- Serve as the first point of contact for academic-related queries and operational matters from students and academic staff.
- Provide guidance on institute policies, education procedures, teaching and learning systems, and academic support services.
- Support the Academic Course Coordinator in managing student complaints, grievances, academic integrity, and RPL (Recognition of Prior Learning) processes.
- Organise payments for casual academic staff.
- Conduct Canvas reviews to ensure learning materials are accurate and accessible before each trimester.
- Support the adherence to assessment policies, including extensions, special considerations, and grade release.
- Compile accurate timetables across all delivery modes and assist with teaching allocations.
- Assist in the preparation of peer reviews and staff evaluation surveys.
- Manage other administrative tasks as directed by the Head of School.

**Education, Experience, and Skills**:

- Tertiary qualification in any discipline.
- Minimum of 2 years of experience in an academic services role within a higher education environment (Requirement)
- Prior experience in customer service or student engagement is highly regarded.
- Ability to multi-task, prioritise effectively, and complete tasks with a high level of accuracy.
- Demonstrated commitment to quality assurance and a keen eye for detail.
- IT literate, particularly with Microsoft Office and learning management systems (LMS).

**Why Join Us?**
- Paid birthday leave
- Individual training budget for professional development
- Reward and recognition programs
- Breakfast supplies on campus
- Year-round engagement events
- Novated leasing options
- Everyday benefits and savings via Flare app
- Fun and diverse working environment
- CBD location with easy access to public transport

**Diversity & Inclusion**

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