Student Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeAdviser Full time $101,785 - $113,839

Job Overview

The Student Grievance and Conduct Advisor plays a key role in providing support to the University community regarding student complaints and appeals.

Main Responsibilities

  • Review and assess incidents concerning student behavior, collaborate with stakeholders to address matters, and facilitate misconduct referrals under the Student Misconduct Policy.
  • Provide guidance on University complaint procedures, evaluate student appeals for grounds, negotiate outcomes, and refer students to relevant University support services.
  • Prepare annual and ad hoc reports and make recommendations on identified issues.

Skill Requirements

  • Substantial experience in advising on organisational policies and procedures.
  • High-level communication skills, with expertise in preparing reports.
  • Ability to analyse data, determine trends and suggest solutions to address gaps and risks.
  • Well-developed interpersonal communication skills, with experience in coordinating key stakeholders.
  • Demonstrated experience in responding professionally to complex customer requests and managing conflict.

About Our Organisation

We drive strategic activities in learning and teaching at the University, focusing on delivering quality experiences for our students and investing in academic staff development.

What We Offer

  • A diverse and inclusive workplace culture.
  • Ongoing professional development and training opportunities.
  • An attractive package of employee benefits, including flexible work arrangements, high-quality professional development programs, and an on-campus health clinic.

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