
Strategic Loyalty Advocate
2 weeks ago
**Working at Atlassian**
**Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.**
Are you passionate about engaging with Enterprise customers and have experience with account management, customer success or SaaS sales? Do you enjoy working in smaller teams, while also being part of a company that's experiencing phenomenal growth? Our mission is to "maximise revenue retention with a focus on strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty." If this interests you, then read on
With over 200,000 customers worldwide, our Strategic Account Management team owns retention for the largest 10% of Enterprise customers in their respective regions; representing Atlassian's product portfolio, including Jira, Confluence, Jira Service Management and Jira Align. You will drive retention increases across Atlassian's full product portfolio by proactively engaging on strategic renewals and discovering expansion, upsell, upgrade & cross-sell opportunities. You will partner closely with our Strategic Sales Team to drive Total Book of Business growth. You will be leading Cloud & Data Center sales cycles end-to-end. You are responsible for providing deal support on large strategic opportunities, including white space analysis, install base research and quoting support.
We are looking for team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition they need to be able to prioritise high value activities amongst competing priorities.
**On day one, you'll get to**:
- Lead end-to-end sales motions for our Cloud and Data Center platforms
- Manage renewals & across a sizeable product portfolio
- Partner with our Strategic sales team on account planning and driving total book of business growth through whitespace analysis and install base research
- Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
- Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners
- Forecasting a pipeline for renewals, upsell and cloud migration opportunities
**In your first 90 days, we'll expect you to have**:
- Effective time management skills and and an ability to prioritize among competing opportunities
- A team player mindset; driving collaboration and engagement scope with internal stakeholders
- A customer first mentality advocating for the customer's interests, solving complex problems, influencing outcomes, and aligning with Atlassian's strategy
- Effective communication and active listening skills whilst leading renewal and expansions from start to finish, and engaging with senior stakeholders
- A strategic approach in reviewing the account footprint and prioritizing customer engagements to maximize account growth and retention
- The ability to continuously learn and implement feedback
**We'll expect you to have**:
- Demonstrated experience in account management, software renewals, customer success or other relevant business areas
- Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures
- Proven track record of meeting or exceeding performance goals
- Experience managing customer engagements with Enterprise-level customers
- Experience managing an end-to-end sales cycle
**It's great if you have, but not required**:
- Experience selling Enterprise SaaS products
- Experience working with Channel partners to retain and grow customer accounts
- Experience using Salesforce, Clari and Tableau
The team is comprised of proactive, resilient, and empathetic Strategic Account Managers, specialising in retaining and growing Atlassian's full suite of products and services. We have shared performance metrics and goals to inspire collaboration and teamwork, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimising our non-traditional retention model.
**Our perks & benefits**
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
**About Atlassian**
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the uni
-
Enterprise Loyalty Advocate Team Lead
2 weeks ago
Sydney, New South Wales, Australia Atlassian Full time**Working at Atlassian****Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are...
-
Loyalty Champion
2 weeks ago
Sydney, New South Wales, Australia beBeeRetention Full time $144,417 - $165,190Job Title: Enterprise Loyalty Advocate Team LeadWe are seeking a highly motivated and experienced team leader to lead our Enterprise Loyalty Advocates in APAC. The ideal candidate will have a proven track record of developing, motivating, and leading high-performing teams.In this role, you will be responsible for improving customer retention rates, promoting...
-
Loyalty Marketing
2 weeks ago
Sydney CBD, New South Wales, Australia Bluefin Resources Full time $90,000 - $120,000 per yearSenior Manager, Loyalty Marketing & Operations Bluefin is partnering with a renowned luxury travel company who are as a business on a journey of transformation, making loyalty a strategic pillar across five international markets. With the ANZ region driving 50–60% repeat business, they are investing in an expert to elevate customer lifetime value,...
-
Dynamic Loyalty Innovator
2 weeks ago
Sydney, New South Wales, Australia beBeeLoyalty Full time $110,000 - $145,000Strategic Loyalty Director Role OverviewThe Strategic Loyalty Director plays a pivotal role in driving loyalty strategy and innovation, overseeing the development and enhancement of our loyalty program, forging valuable partnerships, and driving engagement and utilisation of loyalty program components.This dynamic role involves leading a team that leverages...
-
Loyalty Marketing Leader
1 week ago
Sydney, New South Wales, Australia beBeeMarketing Full time $90,000 - $120,000Loyalty Marketing ProfessionalThis role is pivotal in driving member engagement, retention, and customer lifetime value through innovative loyalty campaigns, personalized customer experiences, and seamless program operations. Key responsibilities include leading the strategic development, management, and execution of loyalty programs, overseeing loyalty...
-
Strategic Customer Loyalty Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $150,000Senior Manager, Loyalty and RetentionWe are seeking a Senior Manager to lead the development of our customer loyalty and retention strategy. The ideal candidate will have expertise in designing and delivering data-driven strategies that drive customer growth and retention.Key Responsibilities:Develop and execute a customer-centric loyalty strategy that...
-
Lead Loyalty Strategist
2 weeks ago
Sydney, New South Wales, Australia beBeeLoyalty Full time $145,000 - $185,000Job Title: Loyalty Program ManagerDescriptionThe Loyalty Program Manager is a dynamic role at the heart of our loyalty program, driving strategy and innovation to enhance member engagement and retention.Create value for members through innovative loyalty strategies that are commercially sustainable.Oversee the evolution of our loyalty app, enhancing...
-
Expert Loyalty Strategist
2 weeks ago
Sydney, New South Wales, Australia beBeeLoyalty Full time $180,000 - $200,000Senior Consultant Loyalty PositionThis is a leadership role in our loyalty team, driving the delivery of market-leading loyalty propositions that reward and recognise customers.Drive simplification and velocity in delivery through disciplined execution focusSupport the delivery of a market leading loyalty proposition to drive growth in customers, deposits &...
-
Marketing Executive Retention And Loyalty
2 weeks ago
Sydney, New South Wales, Australia News Corp Australia Full time**What's the role?**At News Corp Australia, our mission is to inform, advocate, and inspire Australians through powerful storytelling and trusted journalism. With more than 150 household brands across news, sport, and lifestyle, we reach over 17 million Australians every month. We believe in the power of diversity and inclusion to shape more meaningful...
-
Strategic Customer Loyalty Professional
1 week ago
Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $180,000Job OverviewWe are seeking an experienced professional to join our team as a Senior Consultant LoyaltyThe ideal candidate will have a strong background in customer obsession and loyalty and rewards experience.Main ResponsibilitiesDrive business growth through effective delivery of a market leading loyalty propositionSupport the development of a...