Operations Manager Role

Full Time Remote Role
We look after our team, we put people first.
Lupo Digital fosters a vibrant culture and tribe. Just ask any of our passionate team members and customers. Imagine having a second home away from home who you can truly rely on, who have 'got' your back and are a second family.
Operations Manager Role Overview
As the Operations Manager, you will play a key role in managing and optimising the day-to-day operations of Lupo Digital. This role focuses on driving operational excellence, improving workflows, and ensuring the seamless delivery of high-quality HubSpot-driven digital solutions. You will work closely with cross-functional teams to foster efficiency, innovation, and client satisfaction.

**Responsibilities**:
Operational Leadership
Develop and implement strategies to improve operational efficiency, scalability, and alignment with Lupo Digital's growth objectives.
Oversee project management, resource allocation, and service delivery across all functions.
Continuously refine operational workflows to enhance client outcomes and reduce costs.
Team Management
Lead, mentor, and motivate the operations team to ensure high performance and a culture of innovation.
Manage recruitment, onboarding, and professional development initiatives.
Client Engagement
Work closely with client-facing teams to ensure exceptional service delivery and client satisfaction.
Establish systems for gathering and acting on client feedback, including surveys, testimonials, and case studies, to inform process improvements.
Resolve operational and client-related issues efficiently.
Technology and Innovation
Stay at the forefront of industry trends, including advancements in AI and marketing automation.
Lead the adoption and implementation of cutting-edge technology, particularly HubSpot, to streamline operations and enhance service delivery.
Reporting
Provide regular reports on operational performance and project progress to stakeholders.
Required Qualifications and Skills
Experience
5+ years of experience in operations management, ideally within a digital agency or technology-driven environment.
Demonstrated expertise in managing teams and delivering complex, multi-faceted projects.
Familiarity with HubSpot and inbound marketing principles is highly desirable.
Education
Bachelor's degree in Business Administration, Operations Management, or a related field preferred.

**Skills**:Strong leadership, communication, and decision-making abilities.
Proficiency in project management tools, data analysis, and HubSpot CRM.
Exceptional problem-solving skills and a strategic mindset.
Ability to thrive in a fast-paced, dynamic environment.
How to Apply?
If you are a results-driven operations professional ready to make an impact, complete and submit the form alongside.
Next step
The Interview Process
**Step 1**: Video Interview - Cultural Fit (30 minutes)
**Objective**: Assess alignment with values and leadership expectations.
**Step 2**: Face to Face Interview - Competency Assessment (60 minutes)
**Objective**: Deep dive into operational expertise and leadership style.
**Step 3**: Practical (Online) Exercise and Assessment (48-hour submission)
**Objective**: Test real-world problem-solving and strategic thinking.
**Step 4**: Face to Face Interview - Final Evaluation and Offer (45 minutes)
**Objective**: Address final questions, review references, and finalise terms
Decision Timeline
**Initial Screening of successful applicant Results**: Within 48 hours of assessment receipt
**Competency Practical Assessment Results**: Within 72 hours.
**Final Decision following final interview**: One week after the final interview.
Please complete the form below
First Name*
Last Name*
Mobile Phone Number*
Are you located in Sydney and able to travel daily to Bondi Junction?*
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No
Do you have at least 5 years of experience in operations management?*
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Yes
No
Have you worked in a digital agency or technology-driven environment?*
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No
Are you familiar with HubSpot CRM and inbound marketing principles?*
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Yes
No
Do you have experience in managing cross-functional teams and delivering complex projects?*
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Yes
No, but I'm adaptable and eager to learn.
Please list the operational tools, project management software, and data analysis platforms you are proficient in.*
Rate your proficiency in the following areas (1 - Beginner, 5 - Expert)
Leadership and team management*
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Communication and interpersonal skills*
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Operations management*
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Daily business operations workflow optimisation*
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Problem-solving and decision-making*
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