Operational Excellence Director

2 weeks ago

Sydney, New South Wales, Australia beBeeGeneral Manager Full time $180,000 - $250,000

A strategic leader is required to head the newly formed Operational Support Group. The ideal candidate will oversee the delivery of safe and reliable bus services, ensuring every journey meets customer-centric standards.

This opportunity offers a chance to make a tangible impact on public transportation, driving innovation and excellence in service delivery.

About the Role:

  • Lead with Vision: Spearhead key functions including Performance Management, Operational Customer Centre, and Customer Experience.
  • Set the Standard: Develop cutting-edge strategies for managing on-road events and service disruptions.
  • Strategise and Optimise: Allocate resources to maximise service delivery and operational efficiency.
  • Empower and Inspire: Guide and develop a dedicated team, fostering a culture of excellence through strategic hiring, comprehensive training, and continuous performance enhancement.

About You:

  • Holder of a Business Management degree or related field; an MBA would be beneficial.
  • Experienced leader with a proven track record in a similar managerial capacity, ideally within the public transport realm.

Your Winning Traits:

  • Natural-born leader with exceptional communication skills.
  • Proven leadership experience with an innate ability to motivate and deliver exceptional customer service.
  • Problem-solver with a keen eye for detail and outstanding organisational skills.
  • Ability to develop and implement strategic plans that align with the company's goals and objectives.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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