Assistant Manager

**About Capella Hotels and Resorts**

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

**Position Summary**

As the Assistant Manager - Stewarding, you play a vital role in ensuring the seamless operation of the hotel's culinary and service teams by overseeing the cleanliness, hygiene, and organization of all kitchen and back-of-house areas. You will lead the stewarding team, ensuring compliance with luxury hotel standards, food safety regulations, and sustainability practices. In this hands-on leadership role, you will manage daily operations, coordinate equipment and inventory control, and collaborate closely with the Culinary, Food & Beverage, and Events teams to support exceptional guest experiences.

**The Role**
- To plan the outlet weekly roster and work schedule to ensure that the outlet is adequately staffed to handle the level of business.
- Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
- Establishes measures and standard operating procedures for the correct usage and handling of chemicals for safety and cost saving purposes.
- Monitors and conducts monthly inventory checks on all operating equipment and supplies.
- Ensures that back-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to the established standards.
- Review and submit reports to Chefs and Food & Beverage Office.
- To attend and participate in the monthly Green Team meeting and to be primarily responsible for driving communication, awareness and engagement about recycling activities at Capella Sydney.
- Handles all internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- To ensure waste is disposed regularly in the correct manner.
- To monitor all stewarding operations, especially during peak business periods, assisting and making adjustments where necessary.
- To control stock and par levels in all areas responsible to the Stewarding department.

**Talent Profile**
- General Education Certificate / Diploma.
- Experiences in similar role at luxury hotels/resort.
- Working knowledge of chemical and cleaning machinery is of advantage.
- A hands-on approach and a passion for delivering world-class service behind the scenes.
- HACPP knowledge /Food Safety Program knowledge.
- Computer proficiency, including Microsoft Office Suite (Word, Excel).
- Familiarity with Canva for creating training materials, team communications, or visual content would be advantageous.
- Good command of written and spoken English.
- Valid working rights in Australia.

**What you will receive with Capella Sydney**
- Be a part of likeminded team members who share knowledge to be successful.
- Work with beautifully crafted spaces and amenities in a Heritage building.
- Complimentary meals.
- Full uniform provided and laundered.
- Discounts and more
- Ability to grow and develop within and opportunities with the group.