Customer Service Team Lead

**Customer Service Team Lead - Peninsula Plus**

Are you a strategic, visionary leader with a passion for driving excellence and empowering teams?
At Peninsula Plus, we are looking for a dynamic Customer Service Team Lead who embodies strategic thinking, strong leadership, and a commitment to delivering exceptional customer experiences. If you thrive on empowering people, leading with inclusivity, and influencing positive change, this role is for you.

**Why Peninsula Plus?**:
Located on the beautiful Mornington Peninsula, Peninsula Plus operates across three vibrant clinics: Mornington, Frankston, and Dromana. Our multidisciplinary team comprises Speech Pathologists, Occupational Therapists, Psychologists, Psychotherapists, Allied Health Assistants, Support Workers, Specialists, and a dedicated customer service team of 10. We are committed to fostering a collaborative and inclusive workplace, offering varied professional experiences within a highly supportive environment.

**Your Role as Customer Service Team Lead**:
As the Customer Service Team Lead, you will play a pivotal role in shaping our customer service experience, guiding a talented team, and driving operational excellence. Your strategic mindset, analytical prowess, and leadership skills will empower your team to deliver exceptional service and community engagement.

**Key Responsibilities**:

- **Lead with Purpose and Influence**: Inspire, motivate, and empower your team by fostering an inclusive and positive environment that encourages growth, collaboration, and excellence.
- **Strategic Planning and Innovation**: Develop and implement forward-thinking strategies to streamline processes, enhance operational efficiency, and deliver a seamless client experience.
- **Data-Driven Decision Making**: Utilise your highly analytical skills to monitor performance metrics, identify trends, and drive strategic improvements.
- **Systems Leadership and Administration**: Leverage your strong systems administration skills to optimise operational systems, ensuring efficiency and effectiveness.
- **Empowering Problem Solving**: Approach challenges with a solution-focused mindset, using strategic thinking to turn obstacles into opportunities.
- **Communication and Collaboration**: Serve as a liaison between clinical staff, support teams, and external stakeholders, ensuring clear and influential communication at all levels.
- **Work Health and Safety (WHS) Compliance**: Proactively manage WHS checks, ensuring a safe and compliant workplace for all team members.

**What We're Looking For**:

- **Proven Leadership Experience**: Demonstrated success in leading and empowering diverse, high-performing teams with an inclusive leadership style.
- **Strategic and Analytical Mindset**: Strong strategic thinking and problem-solving skills, with the ability to make data-driven decisions that drive operational success.
- **Influential Communication and Emotional Intelligence**: Exceptional interpersonal and communication skills, with the ability to influence positive outcomes and build meaningful relationships.
- **Operational Excellence and Systems Leadership**: Advanced systems administration skills with experience optimising operational processes for efficiency and effectiveness.
- **Time Management and Prioritisation**: Proven ability to prioritise tasks, manage deadlines, and optimise workflows in a fast-paced, dynamic environment.
- **Collaborative and Inclusive Leadership**: A leadership style that fosters inclusion, collaboration, and empowerment, enabling team members to excel.
- **IT Competency and Practice Management Software Experience**: Familiarity with industry practices, including advanced IT competencies and practice management software. Knowledge of PracSuite and HubSpot is advantageous.

**Essential Requirements**:

- Current Working with Children Check
- NDIS Worker Screening Check

**Why Join Peninsula Plus?**:
At Peninsula Plus, you will be part of a forward-thinking, inclusive team where your leadership will make a meaningful impact on our community. If you are seeking a long-term position where you can inspire, innovate, and grow, we would love to hear from you.

**How to Apply**:
**To express your interest, please submit your resume along with a cover letter specifying your work availability.**
**Only shortlisted applicants will be contacted.**

**Be a leader who inspires excellence. Join Peninsula Plus and make a difference