Customer Service Team Lead

2 weeks ago

Melbourne, Victoria, Australia Gallagher Full time

**About Gallagher**

Our purpose at Gallagher is 'Protect what matters most,' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses in over 160 countries, but our purpose also means we care deeply about our people and their families.

We've been in business since 1938, and our high-tech animal management solutions are now sought after around the world. Within our Animal Management business, we're passionate about putting our technology to work to make farm life easier and more profitable for our customers, ensuring a positive impact on environmental and animal welfare issues.

**The Opportunity**

We're looking for a passionate Customer Service Team Lead to inspire and develop our team In this role, you'll drive sales, deliver exceptional customer experiences, and be the key link between Gallagher and our reseller network. You'll lead pre
- and post-sales activities, support the Territory Manager team, and help implement marketing initiatives that make a real impact.

**Key Responsibilities**:

- Lead + mentor a team of Customer Service Representatives to deliver outstanding customer support.
- Ensure efficient order processing + resolution of customer enquiries.
- Build strong relationships with regional resellers to promote Gallagher's products.
- Work closely with Territory and Regional Sales Managers to implement promotions + achieve sales targets.
- Monitor market trends and provide feedback on competitor activities.
- Set clear team goals and KPIs aligned with Gallagher's strategic objectives.
- Foster a positive, engaged, and high-performing team culture.

**The Fit**

You are an experienced customer service leader with a strong understanding of agriculture and animal management. You have a proven ability to motivate teams, drive sales, and build meaningful relationships with customers and resellers. To succeed in this role, you will need:

- Experience leading or supervising a customer service team.
- A customer-centric mindset with excellent communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Knowledge of electric fencing and animal management systems (preferred).
- A proactive and adaptable approach to work.

**Why Gallagher?**

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees. We also offer:

- Gallagher staff discounts at a variety of stores.
- Professional development and global career pathways.
- A fun, engaging workplace with team-building events and recognition programs.

  • Customer Service Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000

    Customer Service Team LeadWe are a leading ticketing company that connects fans with artists and teams. As our Customer Service Team Lead, you will be responsible for planning and executing all customer service operations.Main Responsibilities:Develop and implement policies and procedures for customer interactions.Set standards and guidelines for customer...

  • Customer Service Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTeamwork Full time $80,000 - $120,000

    Job Summary:We are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service department, you will play a crucial role in ensuring our customers receive exceptional service and support.About the Role:The Customer Service Team Lead is responsible for leading a team of customer service representatives,...

  • Customer Service Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $85,000 - $110,000

    Job Title: Team Lead, Customer Service OperationsOverview:This is an excellent opportunity for a proven customer service professional to lead and develop high-performing teams in a fast-paced contact centre environment.The successful candidate will utilise their experience in managing frontline customer service teams, leading and motivating the team to...

  • Customer Service Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $70,000

    Customer Service Team LeadWe are seeking an experienced customer service professional to lead our team of customer service representatives.The ideal candidate will have excellent communication and interpersonal skills, demonstrative initiative, and a proactive approach. They will also possess strong problem-solving and decision-making abilities.In this role,...

  • Team Lead, Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Wex Inc. Full time

    **Job role**We're growing fast in the dynamic payments industry—and we're looking for a Senior Customer Service Team Lead who's ready to grow with us. If you're a hands-on, data-driven leader who thrives in a collaborative, inclusive environment, loves coaching diverse teams, and is passionate about delivering exceptional customer service, this is your...

  • Customer Service Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Decjuba Full time

    ABOUT DECJUBA We're a leading Australian fashion retailer driven by our purpose to embrace our fearlessness and empower women.Bold, innovative, and grounded in our values, we've grown to over 140+ stores across Australia and New Zealand, powered by a passionate team who bring energy and authenticity to everything we do.At DECJUBA, we do more than just sell...

  • Customer Service Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    Job Overview:The Customer Service Manager plays a pivotal role in leading Retail teams to achieve sales growth by delivering exceptional customer service. This position requires championing business strategies, managing day-to-day operations, and driving revenue.Key Responsibilities:Lead the team's daily activities to drive financial performanceOptimise...

  • Customer Service Team Lead

    3 weeks ago

    Melbourne, Victoria, Australia at Full time

    OverviewDECJUBA is a leading Australian fashion retailer driven by our purpose to embrace our fearlessness and empower women. Bold, innovative, and grounded in our values, we've grown to over 140+ stores across Australia and New Zealand, powered by a passionate team who bring energy and authenticity to everything we do.At DECJUBA, we do more than just sell...

  • Customer Service Team Lead

    3 weeks ago

    Melbourne, Victoria, Australia at Full time

    OverviewDECJUBA is a leading Australian fashion retailer driven by our purpose to embrace our fearlessness and empower women. Bold, innovative, and grounded in our values, we've grown to over 140+ stores across Australia and New Zealand, powered by a passionate team who bring energy and authenticity to everything we do.At DECJUBA, we do more than just sell...

  • Customer Service Team Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $120,000 - $260,000

    Lead Customer Service Team for OceaniaThis role is responsible for managing the Key Accounts team in Australia, providing exceptional service to retail accounts.Job Description:As a Lead Customer Service Team Member, you will be accountable for leading the Key Accounts team in delivering outstanding customer experiences. Your primary focus will be on...