Customer Service Team Lead
2 weeks ago
Job Overview:
The Customer Service Manager plays a pivotal role in leading Retail teams to achieve sales growth by delivering exceptional customer service. This position requires championing business strategies, managing day-to-day operations, and driving revenue.
Key Responsibilities:
- Lead the team's daily activities to drive financial performance
- Optimise workforce management to increase productivity
- Develop a high-performance, customer-focused service and selling culture through role modelling, communication, feedback, and recognition
- Empower and inspire the team with a consistent focus on developing future business leaders
- Maximise time spent on the selling floor to lead and manage the business, understand customer needs, coach, and support the team, and embed new initiatives and best practices
About You:
- Previous experience as a retail manager, area manager, or similar
- Effective people leadership skills are essential
- Demonstrated ability to lead a team to meet sales targets and KPIs
- Experience in performance management will be highly valued
- Superior customer service and selling skills
- Strong business acumen, retail knowledge, and analytical skills
- Excellent time management skills with the ability to work independently on prioritising and meeting deadlines
Benefits:
This role offers opportunities for personal and professional growth, enabling you to develop your skills and expertise in a dynamic business environment.
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