Customer Service Team Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000
Job Summary">"

This is a key role within our organization that requires exceptional customer service skills and the ability to lead a team. The successful candidate will be responsible for providing high-quality support to customers, managing daily operations, and implementing process improvements.

Main Responsibilities:">
  • ">
  • Provide customer-facing support, including answering enquiries, resolving issues, and addressing complaints in a timely and professional manner.">
  • Liaise with internal teams to ensure seamless communication and collaboration.">
  • Supervise and manage the daily activities of assigned group members, ensuring optimal performance and productivity.">
  • Implement process improvements and monitor team Key Performance Indicators (KPIs) to drive business growth and success.">
  • Cultivate strong relationships with customers, internal stakeholders, and external partners to foster a positive work environment.">
  • Stay up-to-date with industry trends and best practices to continuously improve services and processes.">
Requirements:">
  • ">
  • Bachelor's degree in life sciences, sales, or related field required.">
  • Minimum 2-4 years of relevant industry experience; an equivalent combination of education and experience may be accepted.">
  • Excellent interpersonal, customer relationship, and leadership skills.">
  • Working knowledge of product lines and industry regulations.">
  • Ability to communicate effectively, both written and verbal.">
  • Strong analytical and problem-solving skills.">
  • Proactive and results-driven mindset.">
About Us:">

We are a leading contract research organization (CRO) offering a diverse portfolio of discovery and safety assessment services. Our goal is to provide innovative solutions to help clients succeed in the pharmaceutical and biotechnology industries.

We value diversity and inclusion and strive to create a positive work environment that fosters growth and development.

Join us in shaping the future of drug development

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