Customer Service Team Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

Job Summary:

As a seasoned Customer Service Team Leader, you will be responsible for guiding a team of representatives to deliver exceptional service to our clients. With a proven track record in leadership and customer care, you will drive business development through effective relationship management and implement strategies to improve service delivery.

The ideal candidate will possess strong leadership skills, with the ability to motivate and develop a team. They will also have excellent communication skills, both written and verbal, and be able to effectively manage complex customer issues.

Key Qualifications:

  • Minimum 3 years' experience in a customer service leadership role
  • Proven ability to lead, encourage, and develop a team
  • Outstanding verbal and written communication skills

Responsibilities:

  1. Lead a team of customer care representatives to achieve exceptional service standards
  2. Develop and implement customer care plans to improve service delivery and customer satisfaction
  3. Monitor team performance metrics and provide constructive feedback for continuous improvement
  4. Resolve complex customer issues through innovative solutions

Required Skills:

  • Strong leadership and teamwork skills
  • Excellent communication and problem-solving abilities
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits:

  • Opportunity to work with a dynamic team and contribute to business growth
  • Professional development and training opportunities
  • Competitive salary and benefits package

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