Sales Operations Analyst

Are you a systems thinker who loves building clean, automated processes that make sales teams thrive? At Contour Education, we are on a mission to reshape education by connecting students with high-quality tutoring programs that inspire confidence and deliver results.

As a Sales Operations Analyst (HubSpot), you will be the architect of Contour's sales engine. This newly created, high-impact role is responsible for designing, building, and maintaining the workflows, automations, and reports that power our sales function across three brands.

You will work closely with the Sales Manager to optimise performance, partner with the CRM Manager to ensure scalability, and collaborate with marketing and data teams to unify reporting across the customer journey. This is not a ticket-processing role. You will be a builder, operator, and problem-solver who turns friction into efficiency.

This is a hands-on, builder role where you will directly influence how sales processes run across Contour Education, Contour MedPrep, and Contour TestPrep.

Who We Are

At Contour, we're reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn't relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we've grown to over 300+ team members. We've produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

• Build the 'HubSpot Engine' for Growth: Architect, refine, and maintain the workflows that power lead routing, deal progression, and follow-up sequences across all brands.
• Automate and Accelerate: Identify repetitive, manual processes and transform them into smart automations that drive efficiency, consistency, and faster response times across the sales funnel.
• Design Smart Lead Logic: Create and document the logic behind lead scoring, routing, and SLA tracking.
• Own the Funnel Visibility: Build and maintain clear, actionable dashboards that surface key insights on conversion, contactability, and team performance.
• Find and Fix Funnel Friction: Analyze the sales and marketing funnel to uncover bottlenecks, optimize conversion paths, and guide cross-functional teams toward continuous improvement.
• Protect Data Integrity: Maintain clean, structured, and scalable HubSpot data.
• Partner with Sales Leadership: Work side-by-side with the Sales Manager to define KPIs, monitor team performance, and implement operational improvements that drive revenue results.
• Align with CRM Governance: Collaborate with the CRM Manager to ensure all workflows, data structures, and automations align with company-wide CRM standards and strategy.
• Connect Marketing, Sales, and Data: Partner with Marketing and Data teams to enhance source tracking, attribution, and full-funnel reporting.
• Enable and Empower Teams: Train sales reps and team leads on new systems, workflows, and best practices.

• Proven experience creating HubSpot workflows, automations, and reports from scratch
• HubSpot Sales Hub Certification with strong understanding of pipelines, lead routing, scoring, and SLA management
• Demonstrated success improving funnel efficiency and conversion through automation
• Excellent communication and documentation skills for training non-technical users
• High attention to detail with a strong focus on data hygiene
• Experience with tools like Aircall, , or similar integrations
• Background in fast-scaling or multi-location environments, ideally in education or services
• Analytical, curious, and proactive with a builder mindset focused on simplicity and efficiency
• Collaborative and solution-oriented, taking full ownership of systems and sustainable results

• High-impact, newly created role with full ownership of sales systems
• End-to-end responsibility for building and improving workflows, dashboards, and reporting
• Close collaboration with Sales, Marketing, and CRM leadership
• Clear development pathways into broader operations or systems leadership opportunities
• Supportive, builder-focused culture that values autonomy, clarity, and improvement
• Competitive salary ($110K–$120K AUD + Super) plus hybrid flexibility, extra leave, EAP access, and lifestyle perks
• The chance to shape the engine powering one of Australia's fastest-growing education companies

If you're a systems-minded problem-solver who thrives in fast-moving environments we want to meet you. Ready to build Contour's sales engine? Apply now and help us reshape education, one workflow at a time.

Contour is an equal opportunity employer and welcomes applications from all backgrounds.

Application Process

• Submit your written application (CV and Cover Letter)
• Complete a short video interview (5–10 minutes) answering role-specific questions
• Undertake a short technical assessment
• Meet & Greet with the Hiring Manager