Supporter Care Administrator

2 weeks ago

Woolloomooloo, New South Wales, Australia Cancer Council NSW Full time $60,000 - $90,000 per year

Cancer Council NSW is Australia's leading cancer organisation, and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning culturally connected environment.

About Us
Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia's leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you'll know that each day the work you're doing will positively impact people in your life and Australia.

Together, we will work towards our goal of a cancer free future, while at the same time encouraging you to get the most out of your life with a supportive environment anchored in flexibility, physical and mental wellbeing to bring out the best of what makes you uniquely you.
CCNSW we're here for meaningful careers that feel good.
About The Team
The Supporter Care Administrators roles sit within the Supporter Experience & Digital Unit which works to provide best in class supporter experience across all CCNSW's fundraising offers. This unit provides customer service to our participants and donors and delivers the processes that underpin supporter processing (data storage, donation processing, and administrative communications).

The Marketing & Fundraising division is embarking on an ambitious growth plan that will change the way we approach supporter experience. The unit will therefore need to contribute to these changes to increase engagement and loyalty.

About The Role
The Supporter Care Administrators strive to provide an outstanding supporter experience across all CCNSW fundraising offers including campaigns, appeals, regular giving, philanthropy and gifts in wills. They are the first point of contact for all incoming supporter enquiries across mail, email, telephone, SMS and online. The role processes donations, event registrations and data updates and shares supporter insights with a view to continuously improving the care we provide.

Key Responsibilities Of The Role
The role will approach each donor or supporter interaction as an advocate for Cancer Council and its work, ensuring we project a consistent message in keeping with our vision. This must be balanced by meeting the supporter's individual needs. The role must therefore approach all interactions with professionalism and warmth.

  • Respond to all inbound supporter enquiries across all channels (telephone, email, mail, SMS and social)
  • Undertake proactive outbound supporter communications (as required) across mail, email, telephone, SMS and online
  • Undertake accurate data updates to the CRM to update supporter information, fundraising and customer service delivered.
  • Gather and share supporter insights across the marketing and fundraising division, to champion the needs of our supporters and contribute the culture of continuous improvement.
  • Adhere to all CCNSW internal policies and external legislations i.e Privacy Act, PCI Compliance, Charitable Fundraising Act requirements, financial controls etc.
  • Contribute to the documentation of internal policies and processes.

Essential
About you

  • Enthusiasm for promoting Cancer Council's vision and services
  • Excellent communication skills including a confident and professional telephone manner and proficiency in written English
  • Have accurate data entry skills (minimum 70 strokes per min, and 98% accuracy)
  • Aware of basic marketing concepts and applying them to outbound communications
  • Experience of working in a busy deadline driven environment and delivering work to service level agreements
  • Be a professional, willing, enthusiastic, reliable team member contributing to a positive working environment
  • Computer literate –pick up new software easily, intermediate knowledge of MS Outlook, Word and Excel
  • Ability to build strong relationships with peers, managers, internal clients and customers

Desirable

  • Understanding of direct marketing and /or fundraising principles
  • Experience of delivering high quality customer service through inbound and outbound communications
  • Experience of using a CRM system to inform and record customer interactions

About The Benefits

  • Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
  • Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award.
  • A balanced organisational approach to WFH and office.
  • Additional performance-based leave available.
  • Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
  • Discounts available for everyday expenses such as private health, retail and fitness

CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments to submit your application, please get in touch with us at

Apply online by visiting our website directly, copying the following link then click on the role title and submit your cover letter and resume.

Closing Date: 30 September 2025

  • IT Systems

    1 week ago

    Woolloomooloo, New South Wales, Australia Ochre Health Group Full time $90,000 - $120,000 per year

    About the role We are seeking an experienced IT Systems & Projects Administrator to join our growing team at Ochre Health Group in our Woolloomooloo, NSW office. In this full-time role, you will play a vital part in maintaining and improving our company's IT infrastructure and participatingin key IT projects to support the broader business.What you'll be...

  • Philanthropy Unit Coordinator

    2 weeks ago

    Woolloomooloo, New South Wales, Australia Cancer Council New South Wales Full time $60,000 - $90,000 per year

    Cancer Council NSW is Australia's leading cancer organisation and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning culturally connected environment.About...

  • Senior Lawyer

    46 minutes ago

    Woolloomooloo, New South Wales, Australia NSW Police Force Full time

    Legal Officer Grade 4/5Ongoing Full-TimeWoolloomooloo - Moving to Sydney CBD early 2026About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • IDE Officer

    2 hours ago

    Woolloomooloo, New South Wales, Australia KBR, Inc. Full time $80,000 - $120,000 per year

    TitleIDE OfficerAt KBR – We do things that matter.We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.KBR is proud to work with its customers across the globe to provide...

  • Accounting Graduate – Creative Educational Publishing Firm

    2 weeks ago

    Woolloomooloo, New South Wales, Australia Learn Now Publications Full time $65,000 - $75,000 per year

    About UsLearn Now Publications is a boutique educational publisher based in Woolloomooloo. We specialise in writing and publishing textbooks and online resources for VET providers and universities, with a strong focus on Accounting and Business.We're looking for an Accounting graduate to join our small but growing team. This role combines editorial and...

  • Marine Engine Driver 1

    4 days ago

    Woolloomooloo, New South Wales, Australia Serco Asia Pacific Full time $104,000 - $156,000 per year

    Based at Garden Island – stunning outlook over Sydney HarbourGreat opportunity to broaden your experience particularly in supporting Naval AssetsSalary: Enterprise Agreement + super (4% above SGC)Casual OpportunitySerco is a place where you can growJoin a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge,...

  • Brush Hands

    4 hours ago

    Woolloomooloo, New South Wales, Australia EPTEC Full time $60,000 - $80,000 per year

    About Us:The Eptec Group is Australasia's leading corrosion mitigation and protection company specialising in all aspects of corrosion prevention. Our Total Asset Protection solutions and services include: Corrosion management; Blasting, painting and remediation of concrete and steel structures; Lining and waterproofing; Carbon Fibre Reinforced Polymer...

  • Asset Optimisation Manager

    52 minutes ago

    Woolloomooloo, New South Wales, Australia KBR, Inc. Full time $120,000 - $180,000 per year

    TitleAsset Optimisation ManagerAt KBR – We do things that matter.We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.KBR is proud to work with its customers across the globe to...

  • Senior Legal Counsel

    3 hours ago

    Woolloomooloo, New South Wales, Australia Cancer Council NSW Full time $120,000 - $180,000 per year

    Cancer Council NSW is Australia's leading cancer organisation and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning culturally connected environment.About...

  • Office Administrator

    6 hours ago

    Woolloomooloo, Australia Talent Connect Australia Full time

    We are seeking a switched on, motivated and bubbly Office Administrator to join a well established healthcare services company! This is a great opportunity to join an amazing team based in Woolloomooloo. Your role will include providing administration support to Medical Centres and be essential in the day-to-day coordination of the office. **Duties will...

  • Subcontracts Administrator

    1 week ago

    Woolloomooloo, Australia KBR Full time

    **Title**: Subcontracts Administrator **Title**: Subcontractor Administrator **Your KBR future - delivering solutions and changing the world **About KBR**: Kellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, KBR has been delivering solutions to Defence and Defence industry for over 20 years. We...

  • Ecommerce Support Specialist

    2 days ago

    Woolloomooloo, Australia Probe CX Full time

    At Probe, expect to think differently, challenge the norm and find your purpose. **About the Role** In this role, you will be at the forefront of providing exceptional customer service for Universal Music Australia's eCommerce stores. Your primary responsibility will be to ensure our customers have the best possible experience, addressing their inquiries...

  • Property Administrator

    2 weeks ago

    Woolloomooloo, Australia St Vincent de Paul Society NSW Full time

    Competitive salary with tax-free benefits - Work/life flexibility options - Make a difference in a purpose-led organisation. - Base location - Woolloomooloo or Lewisham The St Vincent de Paul Society is a leading provider of community support services, whose mission is to shape a more just and compassionate society. We believe our employees are key to our...

  • Care Coordinator

    4 days ago

    Woolloomooloo, Australia St Vincent de Paul Society NSW Full time

    **SCHCADS Award, Level 5, **hourly** rates range from $44.92 - 46.95 + super + tax-free salary packaging benefits**: - **Generous Not-for-Profit Salary Packaging Benefits increasing total pay package up to 15k!** - The St Vincent de Paul Society is a leading provider of community support services, who’s key _values_ is to shape a more just and...

  • Sales Administrator

    4 days ago

    Woolloomooloo, Australia Make It Cheaper Full time

    **About us** MIc Energy Brokers is Australia’s number one SME focused energy price comparison service, our purpose is to make it easy for Australian businesses to save time and money. Operating in SME as well as residential and large Commercial and Industrial segments, we are fast-growing (30% year-on-year) and highly entrepreneurial with ambitious...

  • ERP Administrator

    4 days ago

    Woolloomooloo, Australia WHSmith Full time

    **Join Our Food by WHSmith Team as a ERP Administrator!**: - **_An exciting opportunity to support with the implementation of our new ERP system!_**: - **_Hybrid working environment (office based in Woolloomooloo)._**: - **_Access employee benefits such as discounts with renowned brands and birthday leave!._** **About Food by WHSmith**: Food by WHSmith...

  • Customer Care Lead

    1 week ago

    Woolloomooloo, Australia Hungry Jack's Full time

    **The Careers are Better at Hungry Jack's!** **Role Purpose**: **To succeed in this role, you will bring**: - **Proven experience in a call center or customer service environment, with experience in a leadership or supervisory role.**: - **Strong communication and interpersonal skills with a friendly, professional demeanor.**: - **A proactive,...

  • Child Safe Support Officer

    2 weeks ago

    Woolloomooloo, Australia St Vincent de Paul Society NSW Full time

    **Part-time 3-month contract**: - With Work/Life Flexible work from home arrangement - Rare Opportunity to Make a Difference in a Purpose-Led Organisation - Not-for-Profit Salary Packaging Tax Free Benefits The St Vincent de Paul Society is a leading provider of community support services, whose mission is to shape a more just and compassionate society. We...

  • Talent Acquisition Coordinator

    2 weeks ago

    Woolloomooloo, Australia ED - Group Support Functions Full time

    **About Us** Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. United behind a common purpose of ‘Creating a more sociable future...