
Customer Service Representative
4 weeks ago
EVSE Silverwater, New South Wales, Australia
Job titleCustomer Service Representative
EVSE Australia is a leading provider of electric vehicle charging solutions, focused on helping households and businesses adopt cleaner energy options.
Responsibilities- Answer inbound calls and emails with a friendly and professional approach.
- Guide customers through EV charging options (clear, jargon-free explanations).
- Prepare quotes and hand over to the Projects team when a deal is sealed.
- Be the first point of contact, handling 40–60 inbound calls, emails, and web queries per day.
- Understand customer needs and recommend the right EV charging solutions (hardware and installation).
- Guide customers through the quoting process and confirm acceptance with confidence.
- Keep accurate records and hand over confirmed jobs to the Projects team for scheduling and installation.
- Work towards monthly and quarterly KPIs (calls, follow-ups, sales revenue, and conversion).
- Maintain clear, up-to-date notes on every customer interaction and pipeline activity.
- Represent EVSE with professionalism, enthusiasm, and a customer-first approach.
- Excellent verbal and written communication skills; able to explain solutions clearly and confidently.
- Experience in customer service or solutions-focused roles (B2C experience highly regarded).
- Strong customer-first mindset with the ability to identify needs and provide guidance.
- Organised and detail-oriented with the ability to manage multiple enquiries in a fast-paced environment.
- Proficient in using CRM platforms, call management systems, and shared inboxes to manage customer interactions efficiently.
- Self-motivated, proactive, and thrives in a collaborative team environment.
- Full-time
- Entry level
Ready to Drive Change? Apply now to join EVSE Australia on our mission to accelerate the adoption of electric vehicles and create a cleaner, more sustainable tomorrow.
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