Customer Service Representative

4 weeks ago


Sydney, New South Wales, Australia EVSE Australia Pty Ltd Full time
Overview

EVSE Silverwater, New South Wales, Australia

Job title

Customer Service Representative

EVSE Australia is a leading provider of electric vehicle charging solutions, focused on helping households and businesses adopt cleaner energy options.

Responsibilities
  • Answer inbound calls and emails with a friendly and professional approach.
  • Guide customers through EV charging options (clear, jargon-free explanations).
  • Prepare quotes and hand over to the Projects team when a deal is sealed.
  • Be the first point of contact, handling 40–60 inbound calls, emails, and web queries per day.
  • Understand customer needs and recommend the right EV charging solutions (hardware and installation).
  • Guide customers through the quoting process and confirm acceptance with confidence.
  • Keep accurate records and hand over confirmed jobs to the Projects team for scheduling and installation.
  • Work towards monthly and quarterly KPIs (calls, follow-ups, sales revenue, and conversion).
  • Maintain clear, up-to-date notes on every customer interaction and pipeline activity.
  • Represent EVSE with professionalism, enthusiasm, and a customer-first approach.
Qualifications
  • Excellent verbal and written communication skills; able to explain solutions clearly and confidently.
  • Experience in customer service or solutions-focused roles (B2C experience highly regarded).
  • Strong customer-first mindset with the ability to identify needs and provide guidance.
  • Organised and detail-oriented with the ability to manage multiple enquiries in a fast-paced environment.
  • Proficient in using CRM platforms, call management systems, and shared inboxes to manage customer interactions efficiently.
  • Self-motivated, proactive, and thrives in a collaborative team environment.
Employment type
  • Full-time
Seniority level
  • Entry level

Ready to Drive Change? Apply now to join EVSE Australia on our mission to accelerate the adoption of electric vehicles and create a cleaner, more sustainable tomorrow.


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