Customer Service Consultant

1 week ago

Melbourne, Victoria, Australia Local Agent Finder Full time $70,000 - $120,000 per year

About roomr

At roomr, our team of dedicated professionals is focused on innovating and enhancing the way homeowners choose their real estate agents. We make finding the right real estate agent faster, smarter, and easier. We give homeowners the control and confidence to make the best choice on their terms.

With roomr, our customers can compare local real estate agents side by side, seeing exactly how they differ in experience, approach, and fees, all in one place. It's a simple and transparent way to understand their options.

About the role

Looking for a flexible role that fits around your uni schedule or early career goals? As a Customer Service Consultant at roomr, you'll play an important part in helping Australians make confident property decisions. You'll connect with customers and real estate agents over the phone and by email, making sure they get the right support at the right time.

This is a great opportunity to gain real-world customer service experience in a professional setting, while working just 2 days per week.

Responsibilities

  • Make outbound calls to follow up with customers and real estate agents, and gather feedback.
  • Respond to inbound calls and emails from customers, providing support assistance.
  • Build friendly rapport with customers while providing clear and accurate information.
  • Accurately capture customer details within our systems.
  • Support the team with day-to-day tasks as needed.

About you

This role is a great fit if you're a people person, a good communicator, and keen to develop your professional skills. You might be a student, recent graduate, or simply looking for flexible casual work in a supportive environment.

You must have Australian work rights to be eligible for this position.

We'd love to hear from you if you are:

  • Friendly, confident, and professional on the phone.
  • Clear in your communication.
  • Organised and attentive to detail.
  • Comfortable handling multiple tasks at once.
  • Eager to learn and grow in a customer service role.
  • Available to work 2 days per week - must be available on Mondays.

Previous experience in customer service or call centres is helpful, but not essential — full training will be provided.

Why you'll love working at roomr

  • Flexible Schedule: Work 2 days per week around your classes or other commitments.
  • Supportive Team: Be part of a welcoming workplace where you'll be trained and supported.
  • Career Growth: Gain real-world experience and skills that will help you in your career, whether in customer service, business, or beyond.
  • Great Location: Our office in St Kilda is close to public transport, great cafes, and just a short walk to the beach.
  • Purpose-Driven Work: Know that what you do helps people make better property decisions.

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