Customer Service Consultant

2 weeks ago

Melbourne, Victoria, Australia Local Agent Finder Full time $70,000 - $120,000 per year

About roomr

At roomr, our team of dedicated professionals is focused on innovating and enhancing the way homeowners choose their real estate agents. We make finding the right real estate agent faster, smarter, and easier. We give homeowners the control and confidence to make the best choice on their terms.

With roomr, our customers can compare local real estate agents side by side, seeing exactly how they differ in experience, approach, and fees, all in one place. It's a simple and transparent way to understand their options.

About the role

Looking for a flexible role that fits around your uni schedule or early career goals? As a Customer Service Consultant at roomr, you'll play an important part in helping Australians make confident property decisions. You'll connect with customers and real estate agents over the phone and by email, making sure they get the right support at the right time.

This is a great opportunity to gain real-world customer service experience in a professional setting, while working just 2 days per week.

Responsibilities

  • Make outbound calls to follow up with customers and real estate agents, and gather feedback.
  • Respond to inbound calls and emails from customers, providing support assistance.
  • Build friendly rapport with customers while providing clear and accurate information.
  • Accurately capture customer details within our systems.
  • Support the team with day-to-day tasks as needed.

About you

This role is a great fit if you're a people person, a good communicator, and keen to develop your professional skills. You might be a student, recent graduate, or simply looking for flexible casual work in a supportive environment.

You must have Australian work rights to be eligible for this position.

We'd love to hear from you if you are:

  • Friendly, confident, and professional on the phone.
  • Clear in your communication.
  • Organised and attentive to detail.
  • Comfortable handling multiple tasks at once.
  • Eager to learn and grow in a customer service role.
  • Available to work 2 days per week - must be available on Mondays.

Previous experience in customer service or call centres is helpful, but not essential — full training will be provided.

Why you'll love working at roomr

  • Flexible Schedule: Work 2 days per week around your classes or other commitments.
  • Supportive Team: Be part of a welcoming workplace where you'll be trained and supported.
  • Career Growth: Gain real-world experience and skills that will help you in your career, whether in customer service, business, or beyond.
  • Great Location: Our office in St Kilda is close to public transport, great cafes, and just a short walk to the beach.
  • Purpose-Driven Work: Know that what you do helps people make better property decisions.

  • Customer Service Consultant

    2 days ago

    Melbourne, Victoria, Australia Startek Australia Full time $45,000 - $65,000 per year

    Start Date: Wednesday 22 October 2025Rotating Roster: Monday to Friday 8:00am to 6:00pmWork from Home (after Training)About StartekStartek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating...

  • Customer Service Consultant

    1 week ago

    Melbourne, Victoria, Australia Continental Tyres of Australia Pty Ltd Full time $80,000 - $120,000 per year

    Customer Service Consultant - InboundWork Location: Collingwood, VicThe CompanyContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation.In...

  • Customer Service Consultant

    1 week ago

    Melbourne, Victoria, Australia Rentokil Initial Full time $40,000 - $60,000 per year

    We have an exciting opportunity available for Customer Service Consultant's to join our team in Port Melbourne on Permanent Full/Part Time basis. We will provide full training so if you are looking to start your career in the customer service space then look no furtherWe do require the successful candidate to be based in Melbourne, Victoria as this role will...

  • Customer Service Consultant

    3 days ago

    Melbourne, Victoria, Australia O.C. Tanner Full time $60,000 - $80,000 per year

    About UsAtO.C. Tanner, we believe people thrive when they feel appreciated, connected, and inspired. That's why we're the global leader in employee recognition and workplace culture solutions. OurCulture Cloudplatform helps organizations create powerful employee experiences through recognition, service milestones, celebrations, and wellbeing programs.We're a...

  • Customer Service Consultant

    1 week ago

    Melbourne, Victoria, Australia Bank Australia Full time $104,000 - $130,878 per year

    Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.We currently have a permanent, full-time opportunity for a...

  • Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia VicRoads Full time

    At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community...

  • Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia VicRoads Full time

    At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community...

  • Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia CreditorWatch Full time $80,000 - $120,000 per year

    Who are we?So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.As a commercial credit reporting...

  • Customer Service/Membership Sales Consultant

    2 weeks ago

    Melbourne, Victoria, Australia HealthyPeople Full time $60,000 - $80,000 per year

    A Great Career Opportunity For The Right Person:Core24 Health Clubs5 Great clubs: Frankston, Frankston Sth, Carrum Downs, Somerville, Mornington.Great customer service is essential at Core24 Clubs. We have positions available across all our Clubs. As a customer service / membership sales consultant, you will help members begin their journey towards becoming...

  • Customer Experience Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Paywise Full time $60,000 - $80,000 per year

    CUSTOMER EXPERIENCE CONSULTANT – NIGHT SHIFTAbout UsPaywise is undergoing significant growth, presenting an outstanding opportunity to join our organisation at an exciting stage.As a Night Shift Customer Experience Consultant, you will serve as the initial point of contact for clients utilising our salary packaging and novated leasing services. In this...