Customer Service Consultant

1 week ago

Melbourne, Victoria, Australia Continental Tyres of Australia Pty Ltd Full time $80,000 - $120,000 per year

Customer Service Consultant - Inbound

Work Location: Collingwood, Vic

The Company

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation.

In 2024, Continental generated sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets.

The Tyre Business Area is a key element of that offering. We work to ensure that your tyres will always offer excellent braking, maximum safety, and pure driving pleasure. That's why Continental is one of the leading manufacturers of passenger and light truck tyres in Europe. We're also one of the world's largest passenger tyre manufacturers in the original equipment and replacement market. A passion for mobility is at the heart of everything we do. And our goal is to make mobility cleaner, safer, more intelligent and affordable for everyone.

A Unique Career Opportunity

About the Role

Located at Continental Tyres Australian headquarters in Collingwood and reporting to the Customer Order Desk Manager, this role is responsible for providing customer service support in a fast-paced customer centric environment.

The Key Responsibilities

  • Answer incoming calls efficiently.
  • Process customer order(s) into SAP accurately within defined timeline from the time the order was received.
  • Check stock availability in various warehouses, recommend alternative articles (if necessary).
  • Check ETA of incoming stock for no/low availability articles and inform customers.
  • Follow pricing guidelines and standards set by Sales Management and coordinate pricing adjustments based on Sales Manager's approval.
  • Process credit/debit order (s) into SAP accurately from the time the request was received and ensure to complete documentation processing in SAP
  • Support special assignments and new project(s) requirements assigned by immediate supervisor
  • Follow up and follow through with internal departments to ensure solutions are achieved to address customer complaints in a timely manner.

About You

Possess excellent communication and influencing skills

Available to work in rotating shifts between 8:00am - 5:00pm Mon – Fri

Why Join Us?

  • Modern and sustainably designed office space in Collingwood
  • Hybrid working options – 1 day from home per week
  • Thrive in a global leader driving sustainable mobility.
  • Experience a collaborative culture with growth opportunities.
  • Contribute to market-leading products and strategic pricing impact.
  • Employee discount on Tyres

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