Customer Service Consultant

1 week ago

Melbourne, Victoria, Australia Sharp & Carter Business Support Full time $60,000 - $80,000 per year

About the Role

We're seeking an enthusiastic Customer Service Consultant to join our client's team in Ringwood. This is a varied role where you'll be at the heart of the business, supporting customers, managing enquiries, and ensuring smooth day-to-day operations. No two days are the same, and you'll enjoy plenty of variety while working closely with both customers and internal teams.

Key Responsibilities

  • Be the first point of contact for customer enquiries, delivering prompt and professional support.
  • Process orders, quotes, and customer documentation with accuracy.
  • Coordinate with internal teams to ensure customer needs are met on time.
  • Maintain customer records and update systems regularly.
  • Build strong, long-term relationships with customers.

Skills & Experience

  • Previous experience in customer service, administration, or coordination.
  • Strong communication and relationship-building skills.
  • Organised, detail-focused, and able to juggle multiple priorities.
  • Confident using Microsoft Office; CRM/ERP exposure is a bonus.
  • Positive team player with a proactive, solutions-focused mindset.

Benefits

  • Supportive and friendly team environment.
  • Career development opportunities in a stable, growing business.
  • Varied role with scope to make an impact.

About the Company

Our client is a well-established business with a strong presence based in Ringwood, known for their commitment to excellent service and long-standing customer relationships. With a collaborative culture and a focus on growth, they provide a supportive environment where their people can thrive.

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