Customer Service Consultant

4 weeks ago

Melbourne, Victoria, Australia NHP Electrical Engineering Products Full time
Overview

Join to apply for the Customer Service Consultant role at NHP Electrical Engineering Products.

Location: Richmond, VIC (relocating to Hawthorn). This is a full-time position with flexibility.

About The Role

NHP's Customer Service team are at the forefront of our business and provide first class support to our customers, both internally and externally. This role is integral in helping us build relationships with customers. Please note – this is not a call centre role.

In This Fast Paced Role, You Will
  • Providing exceptional customer service to NHP customer base of commercial clients
  • Handle technical phone/email enquiries
  • Work with Omni Channel platform processing inbound inquiries – orders, returns, queries, services & general items
  • Liase with internal stakeholders to achieve desired outcomes
  • Maintain records & documents relating to customer activity
  • Contribute to continuous improvement
  • Ensure the prompt resolution of customer enquiries and meeting of team KPIs
What You Will Need To Be Successful

NHP Is a Supportive And Cohesive Team, So Finding The Right Fit For Our Company Is Paramount. For This Particular Position, We Are Looking For Someone Who Has

  • A can-do attitude with strong customer focus
  • An ability to work with a range of different people & styles
  • A willingness to learn and develop with the business
  • To be a proactive, enthusiastic & self-motivated individual
  • Excellent communication skills
  • Good time management skills

You will be guided by a strong leadership team & provided with all the tools you need to deliver impeccable support to our customers.

What's On Offer
  • Competitive base salary + super
  • Free parking onsite
  • TRAINING PROVIDED
  • The ability to develop & work your way up in the business
  • A great place to work – we believe that our people are the heart of our success
  • A culture that encourages work / life fulfilment
  • Ongoing learning & development to meet your professional development needs
  • Salary Packaging – including vehicle novated leasing and other items / expenses
  • Access to an Employee Assistance Program for you and your family
About The Company

NHP are specialists in Electrical and Automation Products, Systems and Solutions. 100% Australian owned, with 55 years of Electrical and Engineering excellence. Local choice with the power of global partners. 18 branches throughout Australia and New Zealand. 80,000 marketed line items. Driven by a team of over 700 dedicated and committed employees.

"At NHP we recognise that our people determine the success of our business."

How To Apply

To be considered for this fantastic opportunity, simply apply via this advertisement. Or visit our careers page: www.nhp.com.au. To keep up to date with all things 'NHP' please connect with us on LinkedIn.


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