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Customer Service Consultant

2 weeks ago

Melbourne, Victoria, Australia LeasePLUS Team Full time $60,000 - $80,000 per year

About Us:

LeasePLUS Group is a leading provider of vehicle leasing and salary packaging solutions, dedicated to empowering individuals and businesses with innovative financial services. Our commitment to customer satisfaction and excellence is at the core of everything we do.

Job Description:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Consultant. In this role, you will be the first point of contact for our clients, providing exceptional assistance and support to ensure their leasing experience is smooth and efficient.

Responsibilities:

  • Respond promptly and professionally to client inquiries via phone and email
  • Assist clients with lease applications, payments, and account enquiries
  • Resolve customer issues and complaints in a timely manner, escalating when necessary
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other departments to address customer needs and concerns
  • Identify opportunities to improve customer satisfaction and operational efficiency

Requirements:

  • Excellent communication and interpersonal skills
  • Strong customer service orientation with a passion for helping others
  • Ability to multitask and prioritise in a fast-paced environment
  • Attention to detail and accuracy in data entry and documentation
  • Proficiency in Microsoft Office suite and experience with CRM software is preferred
  • Previous experience in customer support or related field is an advantage

Benefits:

  • Competitive salary package
  • Opportunities for career growth and development
  • Friendly and supportive work environment
  • Comprehensive training and ongoing support

LeasePLUS is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join LeasePLUS and be part of a dynamic team dedicated to making a positive impact on the lives of our clients