Customer Service Consultant

16 hours ago

Melbourne, Victoria, Australia Startek Australia Full time $45,000 - $65,000 per year
  • Start Date: Wednesday 22 October 2025
  • Rotating Roster: Monday to Friday 8:00am to 6:00pm
  • Work from Home (after Training)

About Startek

Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

About our role

Startek is currently recruiting talented individuals to join our Gas and Electricity teams within our Energy Distribution portfolio as an Inbound Customer Service Agent.  As an Inbound Customer Service Consultant, you will be responsible for providing a high level of back of house service to customers, responding to enquiries and work generated by calls, email and B2B communications in a timely, accurate and courteous manner regarding Electricity & Gas matters. You will develop and maintain effective communication by dealing with a wide range of client support teams and retailers. You will apply documented practices and procedures to ensure requests from retailers and customers are processed efficiently and within regulatory timeframes.

  • Start Date: Wednesday 22 October 2025
  • Rotating Roster: Monday to Friday 8:00am to 6:00pm
  • Commence training and working in our Docklands offices and Work from Homeafter speed to competency
  • Permanent Part Time Contract: $26.70 per hour plus super plus leave entitlements. 35 paid hours ( 5 x 8 hour shifts with an hour of unpaid breaks)
  • 4 weeks paid training in our Melbourne CBD office
  • Opportunity for future career development
  • Reward and recognition program, social club, smart casual attire + more
  • Fun and rewarding call centre
  • All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What we are looking for:

  • Previous customer service experience from within the hospitality, retail or call centre industry will be advantageous
  • A passion for providing outstanding customer service
  • Sound business judgement and decision-making ability
  • Effective and appropriate communication skills, both written and oral
  • Ability to prioritise and time management skills
  • Ability to work autonomously
  • Self-motivation and a team player
  • Knowledge of Microsoft Office, especially Outlook

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