Customer Service Consultant

1 week ago

Melbourne, Victoria, Australia Rentokil Initial Full time $50,000 - $80,000 per year

We have an exciting opportunity available for Customer Service Consultant role in our team in Clifton Hill. We will provide full training so if you are looking to start your career in the customer service space then look no further

We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Clifton Hill. You will be required to come into the office. This is a Full Time (38hrs per week), Permanent position.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide customer service and sales support.

The core responsibilities in this role include:

  • Receiving inbound calls and email inquiries from Commercial and Residential customers
  • Proactively making outbound calls to our existing customers to promote our products and services
  • Resolving customer queries quickly and accurately
  • Scheduling pest services for residential customers
  • Converting incoming inquiries into sales opportunities
  • Liaising with your fellow colleagues
  • Meeting calls and internal sales targets
  • Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate must possess:

  • Previous Call centre/Customer Service Experience
  • Previous sales experience
  • Proficient with communicating verbally and electronically
  • Able to work calmly under pressure while multi-tasking
  • Proven problem-solving skills
  • Ability to work in a team environment to support colleagues
  • Professional, reliable, and punctual.

Perks and benefits:

  • Strong work life balance culture.
  • Employee Assistance Program (EAP)
  • Discounted Pest Services
  • Employee Referral Program
  • Employee cash incentive programs and bonuses

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we that employ some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Employee Testimonial -

"The onboarding and training I've received has been amazing." At Rentokil Initial, there's a real focus on teamwork, collaboration, support and communication."

Renay Fagan

"There are lots of incentives, rewards and bonuses available at Rentokil Initial."

Carly Shreeve

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington

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