Customer Service Consultant

4 weeks ago

Melbourne, Victoria, Australia CreditorWatch Full time
Overview

CreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. We help customers confidently manage their commercial relationships, improve productivity and reduce financial risk. As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights across the customer lifecycle.

Our purpose is to empower Australian businesses to trade confidently with their customers. Our mission is to be number one in the industry by delivering unique data insights and innovative products. CreditorWatch has been recognised as a top employer and is on track for continued growth in 2025.

Role

Customer Service Consultant – you will support CreditorWatch customers via inbound enquiries (phone, live chat, email) across geographies. The role may include outbound activities to assist online members, contribute to continuous improvement of team processes and help centre management, manage customer feedback, and handle commercial disputes. The role reports to the Customer Service Manager and operates in a hybrid model with the Melbourne CBD office base.

Responsibilities
  • Customer Care – handle inbound and outbound customer enquiries via phone, live chat and email across geographies while maintaining brand tone and QA standards and achieving high CSAT scores
  • Customer Advocacy & Insights – share customer feedback and insights to improve products and the customer experience
  • Dispute Resolution – investigate and manage commercial disputes between customers and their debtors, tracking timelines and engaging stakeholders
  • Ad-hoc Projects – own and drive initiatives to streamline processes and boost customer-centric outcomes
Ideal candidate

To be successful, you will typically have a couple of years of experience as a Customer Service Agent. You should be passionate about providing world-class service, drive positive NPS, and possess strong problem solving, dispute handling, time management and prioritisation skills. The role follows a hybrid working model with the Melbourne CBD office.

Benefits & culture
  • Fitness First Platinum gym membership for all employees
  • Barista-made coffee, breakfast, snacks and drinks
  • Wellness days – an additional day off each month for wellbeing or community activity
  • Monthly in-house massages
  • Performance-based bonuses and access to the Employee Share Scheme
  • Team-building activities and company events
  • Free legal services for employees (conveyancing, property advice, wills, trusts, power of attorney, etc.)
Equal opportunity employer

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant.


#J-18808-Ljbffr

  • Customer Services Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Essity Full time

    Join to apply for the Customer Services Consultant role at Essity2 days ago Be among the first 25 applicantsJoin to apply for the Customer Services Consultant role at EssityGet AI-powered advice on this job and more exclusive features.Fixed Term Contract to 31 December 2026At Essity, we are committed to providing care, comfort, and confidence for our...

  • Customer Services Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Essity AB Full time

    Essity B 254.2 (-3.4 SEK) on 26-Aug-2025 17:20At Essity, we are committed to providing care, comfort, and confidence for our customers every day. We are looking for a dedicated Customer Service Consultant to join our Customer Experience Team in Springvale.This role is essential in delivering a seamless and differentiated customer experience, fostering...

  • Customer Service Consultant

    1 week ago

    Melbourne, Victoria, Australia Sharp & Carter Business Support Full time $60,000 - $80,000 per year

    About the Role We're seeking an enthusiastic Customer Service Consultant to join our client's team in Ringwood. This is a varied role where you'll be at the heart of the business, supporting customers, managing enquiries, and ensuring smooth day-to-day operations. No two days are the same, and you'll enjoy plenty of variety while working closely with both...

  • Customer Service Consultant

    1 week ago

    Melbourne, Victoria, Australia LeasePLUS Team Full time $60,000 - $90,000 per year

    About Us:LeasePLUS Group is a leading provider of vehicle leasing and salary packaging solutions, dedicated to empowering individuals and businesses with innovative financial services. Our commitment to customer satisfaction and excellence is at the core of everything we do.Job Description:We are seeking a dynamic and customer-focused individual to join our...

  • Customer Service Consultant

    1 week ago

    Melbourne, Victoria, Australia Rentokil Initial Full time $50,000 - $80,000 per year

    We have an exciting opportunity available for Customer Service Consultant role in our team in Clifton Hill. We will provide full training so if you are looking to start your career in the customer service space then look no furtherWe do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Clifton...

  • Customer Service Consultant

    4 weeks ago

    Melbourne, Victoria, Australia CreditorWatch Full time

    OverviewCreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. We help customers confidently manage their commercial relationships, improve productivity and reduce financial risk. As a commercial credit reporting bureau, we offer a complete suite of credit reporting...

  • Customer Service Consultant

    7 hours ago

    Melbourne, Victoria, Australia Startek Australia Full time $45,000 - $65,000 per year

    Start Date: Wednesday 22 October 2025Rotating Roster: Monday to Friday 8:00am to 6:00pmWork from Home (after Training)About StartekStartek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating...

  • Customer Service Consultant

    4 weeks ago

    Melbourne, Victoria, Australia NHP Electrical Engineering Products Full time

    OverviewJoin to apply for the Customer Service Consultant role at NHP Electrical Engineering Products.Location: Richmond, VIC (relocating to Hawthorn). This is a full-time position with flexibility.About The RoleNHP's Customer Service team are at the forefront of our business and provide first class support to our customers, both internally and externally....

  • Customer Service Consultant

    4 weeks ago

    Melbourne, Victoria, Australia NHP Electrical Engineering Products Full time

    OverviewJoin to apply for the Customer Service Consultant role at NHP Electrical Engineering Products.Location: Richmond, VIC (relocating to Hawthorn). This is a full-time position with flexibility.About The RoleNHP's Customer Service team are at the forefront of our business and provide first class support to our customers, both internally and externally....

  • Customer Service Consultant

    1 week ago

    Melbourne, Victoria, Australia Continental Tyres of Australia Pty Ltd Full time $80,000 - $120,000 per year

    Customer Service Consultant - InboundWork Location: Collingwood, VicThe CompanyContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation.In...