Senior ITSM Analyst

*ASX: Powering Australia's financial markets
Why join the ASX?*
When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work, click on the link to learn more.

*We are more than a securities exchange*
The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing. We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia.

What's On Offer
As a Senior IT Service Management (ITSM) Analyst, you will provide IT Service Management analysis for S&P Technology including the CHESS Replacement Project.

Working closely the CHESS Service Owner and the wider CHESS Replacement Technical Readiness team, the scope of the role includes the management and controls over the CHESS service, system, infrastructure, data, monitoring, security, change, release, capacity, availability, continuity and risk activities aligning to ASX enterprise policies, standards and industry regulatory obligations.

What You've Done

• 5+ years of IT service management experience with Degree in Computer Science / IT with experience in mission critical applications operations including cloud-based applications
• 5+ years functional experience to Incident, Problem and Change Management
• Strong understanding of CMDB and Knowledge Management
• Experience working with cloud infrastructure platforms (e.g., AWS, Google Cloud Platform) and modern integration platforms (KAFKA)
• Strong knowledge of ITIL and COBIT frameworks including IT Service Management platforms, such as ServiceNow
• Exposure to Agile practices/tools like daily scrums, JIRA/Confluence and Workflows
• Experience in Non-Functional testing and BCP/Disaster recovery planning
• Strong communication & interpersonal skills
• Understanding of risk management best practices
• Working with vendors, consultants both on and offshore
• Experience working in a highly regulated environment

And if you've got some of this, even better:

• Experience in financial services/capital markets, ideally in the Clearing & settlement/Equities market
• Presentation skills on technical concepts to non-technical audiences to assure understanding and alignment
• Exposure to the equities trading life-cycle (T+2)
• Technical experience in distributed systems, high availability, performance-critical systems
• Experience in implementing/executing Incident Management process (Run)
• Experience in implementing/executing Change Management process (Run/Maintain)
• Experience in implementing/executing IT Configuration Management process
• Experience in Project Management environment (Build)
• Experience in Application Support environment (Run)
• Working knowledge in containerisation, Kubernetes and CI/CD deployment tools like GITLAB
• Experience in operational management of Cloud environments including integration capabilities between multiple clouds

We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.