Business Analyst Telco Domain

16 hours ago

Sydney, New South Wales, Australia Tech Aalto Full time $80,000 - $120,000 per year

Job Title: Business Analyst ServiceNow (Telecom Domain)

Location: Sydney & Melbourne

Employment Type: Contract

Job Summary:

We are looking for an experienced Business Analyst with a strong background in the Telecom domain to join our team in Sydney or Melbourne. The ideal candidate will have hands-on experience in process design, stakeholder engagement, and ServiceNow platforms, with a proven ability to translate business needs into actionable technical requirements.

Key Responsibilities:

  • Capture and articulate business and user requirements in the form of user stories for agile environments.
  • Ensure requirements are well understood, developed, tested, and delivered in line with specifications and business objectives.
  • Act as a liaison between business stakeholders and the technical team to identify, prioritize, model, and document business processes and data requirements.
  • Represent stakeholders during planning, development, testing, and release cycles.
  • Collaborate with platform and development teams to estimate delivery timelines and resource needs.
  • Support testing efforts by validating requirements, performing gap analysis, and ensuring solution alignment.
  • Champion change management and user adoption initiatives in collaboration with stakeholders.
  • Design and define processes across Customer, IT, and Employee workflows.
  • Provide insights and best practices related to ITSM, Customer Service Management, Field Service Management, or HR Service Delivery.

Requirements:

  • Minimum 3 years of experience in business analysis, with a focus on process design within ITSM or ServiceNow modules (CSM, FSM, HRSD).
  • Strong technical knowledge of ServiceNow and its capabilities.
  • Experience working in agile project environments and delivering outcomes in iterative cycles.
  • Excellent communication skills in both written and spoken English.
  • Proven experience in stakeholder management across business and technical teams.
  • Telecom industry experience is mandatory.
  • Strong analytical and problem-solving skills.
  • ServiceNow certifications (e.g., Certified System Administrator, ITSM, or CSM modules)
  • Experience with workflow automation and platform configuration on ServiceNow

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto's website )

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

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