Senior Data Analyst

7 days ago

Sydney, New South Wales, Australia Resource Corner Full time $90,000 - $120,000 per year

Role Overview:

We are seeking a skilled and detail-oriented Data Analyst to manage and optimize the Configuration Management Database (CMDB) within a dynamic technology operations environment. This role is critical to ensuring data accuracy, governance, and actionable insights across IT service management platforms. You will collaborate with cross-functional teams and service partners to support automated discovery, data ingestion, and service modeling—driving operational excellence and informed decision-making.

Required Skills & Experience:

Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience

5–10 years of experience in Data Analysis, CMDB, or ITSM domains

Hands-on experience with ITSM platforms, CMDB tools, automated discovery, and digital workplace solutions

Familiarity with ingestion processes and integration workflows

Strong SQL skills and experience in data transformation and reconciliation

Proficiency in BI and visualization tools (e.g., Helix Dashboards, Power BI)

Proven ability to analyze complex datasets and deliver actionable insights

Understanding of infrastructure components such as networks, servers, and applications

Knowledge of ITIL v4 practices, especially Configuration, Change, Incident, and Problem Management

Strong communication skills with the ability to translate technical insights into business outcomes

Adaptable, collaborative, and growth-oriented mindset

Preferred Qualifications:

Experience working in telecommunications or large-scale enterprise environments

Familiarity with managed service provider (MSP) operations and data onboarding

Exposure to compliance and audit processes related to configuration management

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