Business Analyst
16 hours ago
****Are you an experienced Business Analyst searching for a more stable environment in Sydney?
This household brand is offering a professional team environment and above industry wages.
Business Analyst – ITSM****
About the Role
We're looking for a skilled Business Analyst to translate Target Processes and Controls into a complete set of business and functional requirements (BRD/FRD), user stories, and acceptance criteria —
Key Responsibilities
- Own BRD/FRD documentation with full traceability to controls and KPIs.
- Map end-to-end workflows (submit → approve → execute → close) and define UX copy and form behaviour.
- Develop user stories with clear Definition of Ready/Done and manage backlog priorities with key stakeholders.
- Define UAT strategy, test cases, and datasets; support training and communications.
- Maintain alignment to scope, ensuring configuration vs. customisation decisions meet NFRs.
About You
- 7–10 years' experience as a Business Analyst in ITSM or Change Management.
- Strong experience with process mapping, UX flows, and acceptance test design.
- Confident communicator and facilitator across executives, SMEs, and offshore delivery teams.
If this role is of your interest please do apply or email Andy @
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