Data Analyst – CMDB

5 days ago

Sydney, New South Wales, Australia Tech Mahindra Full time $90,000 - $120,000 per year

Job Summary
Job Title: Data Analyst – CMDB Employment Type: Full-time Experience Level: Mid to Senior Level Role Overview We are seeking a skilled and detail-oriented Data Analyst to manage and optimize the Configuration Management Database (CMDB) within a dynamic technology operations environment. This role is critical to ensuring data accuracy, governance, and actionable insights across IT service management platforms. You will collaborate with cross-functional teams and service partners to support automated discovery, data ingestion, and service modeling—driving operational excellence and informed decision-making. Key Responsibilities Regularly review, cleanse, and reconcile configuration item (CI) data to identify discrepancies and ensure data quality Support the adoption and optimization of automated discovery tools and batch ingestion processes (e.g., spoon jobs) Monitor the full lifecycle of CIs—from creation to retirement—ensuring accuracy, timeliness, and relationship mapping Build and maintain dashboards and reports using visualization tools to provide insights into CMDB health, compliance, and service impact Enforce data governance standards, maintain documentation, and support audits and compliance checks Identify opportunities for process optimization and automation across data ingestion, reconciliation, and reporting Collaborate with internal teams and managed service partners to onboard and validate new data sources Required Skills & Experience Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience 5–10 years of experience in Data Analysis, CMDB, or ITSM domains Hands-on experience with ITSM platforms, CMDB tools, automated discovery, and digital workplace solutions Familiarity with ingestion processes and integration workflows Strong SQL skills and experience in data transformation and reconciliation Proficiency in BI and visualization tools (e.g., Helix Dashboards, Power BI) Proven ability to analyze complex datasets and deliver actionable insights Understanding of infrastructure components such as networks, servers, and applications Knowledge of ITIL v4 practices, especially Configuration, Change, Incident, and Problem Management Strong communication skills with the ability to translate technical insights into business outcomes Adaptable, collaborative, and growth-oriented mindset Preferred Qualifications Experience working in telecommunications or large-scale enterprise environments Familiarity with managed service provider (MSP) operations and data onboarding Exposure to compliance and audit processes related to configuration management Why Join Us? Be part of a forward-thinking team focused on data integrity and operational excellence Work on impactful projects that support enterprise-wide service operations Collaborate with diverse teams and cutting-edge technologies Enjoy a dynamic work environment with opportunities for growth and learning

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