Senior Business Analyst

More sense, less common

We are looking for a Senior Business Analyst to join our POP Project for a 12 Month Fixed Term Salaried Contract. In this role, you will support the project with a strong foundation in ITIL v4 practices, this role requires effective vendor management, internal stakeholder engagement. The role plays a key part in delivering a Service Catalogue, Configuration Management Database (CMDB), and IT asset management.

Your background

• Minimum of 5+ years' experience as a Business Analyst, including 2–3 years working with ServiceNow (desirable) or a similar ITSM platform

• Deep expertise in delivering business analysis for large scale complex data migration projects.

• Strong business analysis experience, knowledge and skillsets.

• Experienced in understanding, gathering, and documenting complex requirements for a variety of business areas, systems and domains.

• Basic knowledge in the storage, infrastructure, networking and IT security domains.

• Proven track record of successful end to end project delivery experience (Agile/Waterfall) in large enterprise environments, with a focus on meeting deadlines and achieving objectives.

• Exceptional interpersonal skills to collaborate, influence and partner effectively with key business and technical stakeholders across the Reserve Bank.

• An energetic and strategic thinker who has a meticulous attention to detail.

• Fast learner with a curious and proactive mindset—willing to drive progress and delivery proactively.

Additional Requirements

• Proven track record in delivering Service Catalogue, CMDB, and/or asset management projects

• Strong working knowledge of ITIL v4 frameworks and practices

• Demonstrated experience in Agile and hybrid Agile/Waterfall environments, including writing user stories, acceptance criteria, and process documentation

• Proficiency in process mapping and producing high-quality documentation such as service definitions, process flows, and RACI matrices

• Solid understanding of system integrations and external interfaces

• Familiarity with data cleansing, reconciliation, and governance practices to support CMDB accuracy

• Ability to analyse data and derive meaningful insights and potential implications from statistical data.

• Demonstrate ability to communicate effectively and credibly (both verbally and in writing) with key business stakeholders of all levels across the enterprise.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.

Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts.

We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives.  We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community.  We are committed to making the recruitment process fair and equitable for all our candidates.

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