Relationship Deposits Specialist

8 hours ago

Sydney NSW, Australia Rabobank Full time $80,000 - $120,000 per year

Key Responsibilities and Accountabilities:

  • Respond quickly and efficiently to the requirements of new and existing clients.
  • Promote a culture of recognising the value of collaboration by engaging in effective and valuable communication with other teams to meet client expectations.
  • Actively manage all new Deposits client onboarding and applications.
  • Proven ability to complete work independently.
  • Ability to interpret and execute Deposits AU branch prudential management tasks, moderately complex CDD risk analysis in AML/CTF, KYC and other associated operational tasks including effective triage of referrals.
  • Required to liaise with all relevant parties to ensure that documentation and accounts are processed promptly and accurately.
  • Adopt and promote best practice within the Deposits team and when undertaking work as allocated.
  • Utilise appropriate workflow tools and processes to provide key stakeholders with clear oversight on workload and capacity.
  • Manage client reviews in line with Bank policy and procedure.
  • Monitor accounts in excess and taking the appropriate action as directed from a commercial and prudential perspective.
  • Work collaboratively with key stakeholders and partners to foster an environment of continuous improvement within Country Banking.
  • Develop and maintain strong internal relationships within the broader Rabobank network.
  • Ensure compliance with the Bank's policies and procedures at all times including Audit, Compliance and Business Continuity.
  • Undertake administrative work as required, including responding to telephone and branch enquiries and general liaison with clients, other service providers, branches and other stakeholders.
  • Other duties as directed.

Key Relationships:

Key Performance Indicators:

  • Specific targets on qualitative & quantitative operational tasks
  • Implementation of process improvements to improve cycle times, speed to market and staff engagement.
  • Minimise the number of overdue prudential items, including reviews within the Deposits Hub.
  • Minimise the number of Marginal findings.
  • Achieve minimum Revenue target.
  • Achieve minimum target for 'Bank' rated NPS (if applicable).
  • Deposits AU prudential management and comprehensive CDD risk analysis in AML/CTF, KYC requirements

Key requirements

  • Minimum 3-5 years of experience in a similar role or within banking, finance or agriculture (as a guide).
  • Ability to interpret and execute branch prudential management tasks and other associated operational tasks.
  • Strong understanding of risk analysis in AML/CTF and KYC requirements.
  • Possess a strong understanding of client structures.
  • Experience working within a customer service environment.
  • Strong knowledge of Deposits.
  • Strong communication at all levels both written and verbal.
  • Ability to develop and maintain strong relationships with key internal and external clients.
  • Capacity to work towards timeframe and manage client expectations.
  • Developed planning and organisational skills to manage competing priorities.
  • Ability to work effectively with no supervision and within a team environment.

Qualifications:

Essential:

  • Tertiary qualifications in business, finance or related discipline.

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