Sales Support Representative

Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people.

In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

At TFA we're committed to empowering our customers to get into their new car and onto the road.

We're also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.

Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.

From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.

We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We're working towards a future where we look out for each and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA.

Join us and help drive the future.

What you'll contribute to

Toyota Fleet Management (TFM) is one of Australia's leading providers of fleet management products and services. Furthermore, we are the only fleet management organisation in Australia with the security of the world's largest car manufacturer.

As a Sales Support Representative (SSR) you will provide timely and accurate customer service and sales support to TFM customers in order to deliver upon their day-to-day requirements or queries.

How you'll make an impact

• You will provide support to the regional sales team and the broader region to achieve sales and performance targets.
• Prepare quotes and convert them to orders/contracts within the required service level agreements
• Manage the end of the contract process, including the expiration of the lease or registration date
• Manage dealer expectations for vehicle delivery and payment requirements
• Follow up with the customer directly regarding outstanding payments that are not received by the due date, and provide a weekly update at sales meetings
• Understand tax and regulation requirements, including FBT Luxury Non-Depreciation, to best support customers and their reporting obligations
• Assist with the preparation and analysis of data for customer reviews
• Establish and maintain strong relationships with cross-functional TFA teams to maximise efficiency

• Ability to communicate messages confidently and effectively
• Excellent time management, work organisation and attention to detail, and the ability to work as part of a broader team as well as autonomously, as required
• Intermediate Microsoft Office proficiency, particularly across Excel, PowerPoint and Word. Power BI experience would be highly advantageous
• Some working knowledge of the fleet management, finance and/or automotive industry would be considered advantageous

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces
• Career Development
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund
• Employee Car Benefit Scheme

You're welcome to find out more by visiting our careers page:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

We don't require a cover letter or selection criteria to be addressed.

Come with us and help create the future.