Digital Communications Advisor

2 x Digital Communications Advisor

Clerk Grade: 7/8
Annual Salary Range: $113,574 - $125,720 + superannuation
Employment Type: 2 x Temporary , Full-time (one role until Feb 2026 and one role until June 2026)
Location: Sydney - with flexible working arrangements offered

This is a fantastic opportunity to join a high-performing website team. Play a part in shaping the customer journey for 8 million New South Wales customers who interact online with the NSW Government.

About the team

The Web team (formerly known as Cluster Digital Communications) works to improve online customer experiences for a diverse range of agencies within the NSW Department of Customer Service (DCS). We work in a fast-paced environment where we encourage enthusiasm to challenge the status quo and willingness to help others.

You will report to the Lead Advisor, Digital Communications and work closely with others, both in the Web team and across various agencies within DCS.

About the role

As Advisor, you will collaborate with stakeholders to understand their needs and unique challenges to create digital content that makes a difference. You will play a key role in improving our online customer experience, so an understanding of enterprise Content Management Systems such as Squiz Matrix and/or Drupal will be critical.

Responsibilities include: 

• Content production - create high-quality copy and HTML page layouts that are easy to read and understand and meet international accessibility standards.
• Customer journey mapping – using data and insights, understand how customers will find your content and interact with it.
• Analytics - analyse statistics and other data (e.g. Google Analytics) making recommendations to improve customer experience
• Workflow management – receive, prioritise, action, monitor and respond to service requests received by clients to expected standards and in a timely manner.
• Stakeholder management - consult and collaborate with stakeholders to understand their needs and unique challenges, to build engagement and facilitate a high performing communications culture.
• Project management – effectively plan and manage simultaneous projects within defined timeframes while being flexible and resilient in interactions with stakeholders

It's also beneficial, but not mandatory to have knowledge in:

• SEO - how to optimise content (on and off page) for improved search results.
• An understanding of the NSW public sector.

Skills in Squiz Matrix and Drupal Content Management Systems is a great advantage.

What we need from you

An up-to-date CV and a brief cover letter outlining how your skills and experience align to the role.

Salary Grade 7/8, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please
contact Meg Rapley via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday 27 October 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process