Practice Manager

Job Title: Practice Manager

Location: Chermside, QLD

Company: The Wellness Practice by CHM

About Us:

CHM is a leading healthcare organisation dedicated to providing exceptional patient care and improving the well-being of our community. With a team of skilled healthcare professionals and a commitment to excellence, we are focused on delivering the highest quality healthcare services. We are currently seeking a dynamic and experienced Practice Manager to lead our practice to new heights of success.

Position Overview:

As a Practice Manager at, you will play a pivotal role in the growth, leadership, and success of our practice. You will be responsible for managing the day-to-day operations, ensuring excellent patient care, and leading our team to achieve our goals. If you are a motivated, organised, and compassionate professional with a strong background in healthcare management, we want to hear from you.

Key Responsibilities:

Operations Management

• Oversee all aspects of clinic operations, including scheduling, patient flow, resource allocation, and maintenance of equipment and supplies.
• Develop and implement standard operating procedures to streamline workflows and enhance efficiency.
• Monitor and analyse site performance metrics, such as patient satisfaction, appointment adherence, and revenue generation. Take appropriate and timely actions to address any challenges/issues.
• Maintain a customer/patient-centred approach, ensuring the delivery of high-quality care and exceptional customer service.
• Accountability for facility management including inventory management, inspections, maintenance, enforcing safety regulations, etc.
• Lead and support all CHM staff within the facility to exceed CHM's key performance indicators.
• Develop and implement a diverse range of health & wellbeing programs to cater to the needs of clientele.
• Schedule and coordinate group sessions, and other activities, ensuring a balanced and engaging program calendar for the year for community engagement.
• Actively engage with patients, fostering a positive and supportive atmosphere within the practice.
• Address customer enquiries, concerns, and complaints in a prompt and professional manner, striving to exceed member experience and expectations.

Collaboration and Partnerships

• Establish and maintain relationships with healthcare professionals, community organisations, and relevant stakeholders to promote the clinic's services.
• Collaborate with allied health providers, such as physiotherapists, nutritionists, and psychologists, to ensure comprehensive and integrated patient care.

Administrative Responsibilities

• Manage patient and client databases, ensuring accurate records of membership, renewals, suspensions, refunds, and cancellations.
• Process payments, track attendance, generate reports related to utilisation, productivity, and financial performance.
• Assist in developing budgets, monitor expenses, and seek cost-effective solutions without compromising quality.

Financial Management

• Develop and manage the wellness clinic budget, including revenue projections, expense monitoring, and financial reporting.
• Identify opportunities for revenue growth and cost optimisation while maintaining a focus on delivering quality services.
• Collaborate with billing and administrative staff to ensure accurate and timely billing practices, insurance reimbursement, and compliance with regulatory requirements.

Technology and information management

• Oversee the use of healthcare information systems and electronic health records.
• Ensure data accuracy, privacy, and security.
• Implement and train staff on new technologies or software relevant to the practice.

Marketing and promotion management

• Contribute in the creation and distribution of marketing and promotional campaigns to promote clinic services.
• Maintain the clinic social media presence, including creation and management of content.
• Engage with the community through activities such as cold calling visits and telephone calls to potential referral partners as well as participation in local expos, luncheons, and promotional events as required.

QUALIFICATIONS AND CAPABILITIES

• Bachelor's degree in business administration or management.
• Prior experience in managing like type sites, centres, facility with a minimum of 2 years' experience.
• Excellent knowledge of health and safety procedures
• Strategic leadership, performance focused.
• Strong interpersonal and communication skills, with the ability to interact with a range of diverse people.
• Customer focused mindset with a passion for promoting health and wellness.
• Demonstrated leadership abilities and the capability to motivate and lead staff.
• Experience using PracSuite or similar practice management tools.