Digital Marketing Manager

We're searching for an experienced, client-focussed Digital Marketing Manager to join our growing agency team here in Newcastle.

About Redback Solutions

Founded in 1999, Redback is one of Australia's longest-running digital agencies, specialising in website design and development, content creation and digital marketing services. From small companies, to large corporates, government and Ecommerce businesses, our tight-knit team of 30+ have experience working with a wide range of clients. More about us here:

About the role

The Digital Marketing Manager role involves managing and executing client digital marketing strategies, ensuring seamless project delivery, and driving measurable results, while fostering strong client relationships and contributing to team growth and innovation.

Here's an overview of what this role involves:

• Develop and nurture client relationships within your assigned portfolio - becoming embedded in their businesses to understand their goals and deliver tailored solutions.
• Build strong, collaborative relationships with internal team members and client stakeholders, ensuring smooth communication, clear task delegation and effective execution.
• Take, understand and establish requirements of briefs, providing strategic input where appropriate.
• Help develop, execute and oversee client strategies and campaigns, taking responsibility for delivering measurable results.
• Lead marketing & creative projects - ensuring deliverables are completed effectively, on time, and within budget.
• Maintain client service of a quality consistent with agency and industry standards.
• Maintain and grow your assigned portfolio and recurring book of revenue, whilst minimising the loss of clients where possible.
• Collaborate with teammates and contribute your time, skills and knowledge towards the improvement of systems, policies and processes.

Are you...

1. Someone who genuinely CARES about delivering tangible outcomes for clients?

2. An effective, mature communicator and relationship builder with business clients and colleagues?

3. Experienced in managing digital marketing strategies & projects? (Specifically including web, SEO & Google Ads work)

4. An organised, adaptable problem-solver with outstanding attention to detail?

5. Able to work independently and take responsibility for juggling a bunch of competing priorities?

6. Ready to join a well established team in a key client-facing position?

"Yes" to all the above? Read on.…

Deal-breakers (stuff we don't want in a new team member)

• A "that'll do" approach
• Negative / pessimistic attitude
• A closed mind to change / new ways of doing things
• Big egos. We're really really (really) not keen on big egos here

Our culture

Redback prides itself on being a fantastic place to work for people who are able to work as part of a team and provide modern, high quality digital solutions to clients.

• Our company culture is fun, supportive, energetic and outcome-focussed.
• We take our client work extremely seriously, however we don't take ourselves too seriously – we definitely have a bit of a silly streak in us
• We believe in helping our people grow and be the best they can be. Our office in Newcastle has that "like a big family" feel and we kinda love it that way.
• We're big on learning and development – you'll get to learn a broad range of skills from a skilled tribe of colleagues.

No work Wednesdays option

In early 2020, we introduced the option of a "No Work Wednesday" for our team members, so the many of our full time employees opt to do their 38 hour week in 4 days, instead of the standard 5. More on that here: This is a full time role, however we are flexible and can structure work hours to suit your situation.

[OUR VISION]

Make the web smarter, easier and funner for everyone. (yep, funner is a real word in our books)

[OUR MISSION]

Be the most reliable, creative and effective digital team for our clients while enjoying the journey together.

[OUR CORE VALUES]

1. Reliable & Effective

Awesome work, a practical approach and tangible outcomes.

We commit to being reliable partners for our clients, taking responsibility for delivering creative, practical and effective solutions that maximise results.

1. Work Smart, Have Fun

Enjoyable, clever work > Tedious, hard work.

There will never be enough hours in the day, but we find ways to create more efficiently, look after ourselves, take pressure off each other and enjoy the journey.

1. Embrace Change

Grow through challenges and make lemonade.

We learn, improve and grow together. When the world changes, or life gives us lemons, we commit to adapting quickly and making the best of every challenge.

1. Be Excellent to Each Other

Just be good humans.

We play nice with others. Our communication is proactive, bright and candid. Respectful and supportive, we take pride in our work and appreciate each other.

Start date: ASAP

Salary: Flexible depending on relevant skills/experience

Your application:If you feel we may be a fit for each other, we'd love for you to apply here on Seek. Our hiring process looks something like this:

1. Application on Seek
2. Initial video call interview offered for suitable candidates
3. Meet the team interview here in our Wickham office
4. Role offer
5. Onboarding / training

Note:Please do not apply if you are looking for a fully remote role. This role will require you to be in our Wickham (Newcastle) office for at least 3 days per week.

Thank you