Digital Marketing Account Manager

Our client is looking for a Digital Marketing Account Manager to work remotely.

Position Purpose

You will be working directly with a portfolio of clients, managing the relationship, building and managing their digital marketing campaigns, identifying & implementing improvements, and educating clients to understand strategies use

About you

You will need to have an upbeat, enthusiastic and can-do attitude. You'll also need to be self-motivated with the ability to work autonomously as part of a small team in a professional, niche agency. Full training will be provided in all aspects of the role.

Your ability as a thinker, communicator, and doer will shine through when it comes executing marketing strategies including, Meta & Google platforms, optimisations, and advising the client on related aspects such website CRO and relating digital strategies to the consumer decision making process.

What you'll do:

• Maintain, update & optimise 20/35 platforms client accounts)
• Be able to set up and optimise client accounts on Meta & Google
• Empower clients to understand what we do by articulating the value of our services - (Reports, conversations & answering queries generously)
• Balance delivery with the scope of work & client requests
• Identify & notify leaders of scope creep
• Build and manage clients campaigns within Google Ads & Meta Business accounts.
• Act as the main point of contact for a portfolio of clients, building a positive relationship as the representative for the company.
• Campaign analysis to identify & implement opportunities for campaign improvement as well as communicating these to clients and managing client expectations.
• Prepare monthly written and video reports to foster each client's understanding of their digital strategy.
• Analyse analytics to further identify areas of opportunity and utilise conversion rate optimisation tactics to maximise the client's ROI.
• Educate clients on our SEM and PPC strategy and tactics.
• Provide an exceptional customer experience for our clients. They are our partners and we want them to feel a million dollars
• Be able to pick up the phone and talk clients through issues

Knowledge and Experience

• Exceptional customer service is #1
• Excellent communication skills - both written and verbal
• 1-2 years of agency or digital marketing experience
• Well rounded knowledge and passion of digital marketing, including SEM, PPC (Google Ads, Meta Ads) and Conversion Rate Optimisation.
• A hunger for learning and enhancing your existing skills.
• Confident in building relationships leading to high client retention. Our current retention rate is over 90%.
• Highly organised and process-driven.
• Experience in Google Analytics and Google Tag Manager is a huge plus.
• If you have SEO experience not essential, but a bonus

Success Factors

• Do clients report confidence in the relationship? High retention and low churn.
• They achieve their platform and client metrics of Maintain, update & optimise 20/35 platforms client accounts).
• Tasks are achieved on time, each time.
• Are they consistently working and articulating improvements for the clients' success?

Benefits

• Amazing growth prospects and upward mobility in our niche, growing, family feel agency. We want to live our values not just read them.
• Extensive training and full support - we take training very seriously and will provide you with training, allocate time for personal development, and do all we can to give you the knowledge and confidence needed for greatness.
• Flexibility – We have a job to get done to make a real difference for our clients and their goals. We are driven by the outcomes above. Flexibility is accepted as long as the outcomes are getting achieved.
• In person time – Expo's, Marketing Retreats & Conferences. We aim to have fun building connections and relationships with our clients. Although a remote role this does not mean an isolated role. Daily check in's, team time and connection are very important to us