Reservations & Administration Coordinator

5 days ago


Fyshwick, ACT, Australia Deanes Coaches Group Pty Ltd Full time $40,000 - $127,000 per year

Deanes Coaches Group (incorporating Potter Travel) is a trusted name in travel, and we take great pride in providing unforgettable tour experiences, with many of our guests choosing to travel with us again and again. Our success is built on personalised service, expert knowledge, and a deep passion for travel.

To continue delivering exceptional journeys, we're seeking a dedicated, customer-focused Reservations & Administration Coordinator to join our growing team.

Key Responsibilities

· Manage day to day office operations and respond to enquiries efficiently and accurately.

·      Manage and maintain reservation system eg accurate client records, booking confirmations and processing payments.

·      Promote travel products on social media eg content creation, posting and engagement.

·      Prepare travel brochure and newsletter.

·      Liasing with suppliers, accommodation providers and tour operators.

·      Building relationships with clients to encourage repeat business and referrals.

·      Assist with preparing itineraries, quotes and travel documents.

·      Provide administrative support across all business areas.

·      Keeping office clean and tidy.

About You

· Previous experience in administration or reservations, with a proven background in customer service.

·      Confident using Microsoft Office, Sharepoint, Facebook and Canva.

·      Experience using Custom Linc a plus.

·      Exceptional attention to detail and strong organisational skills.

·      Excellent time management and a professional approach to work.

·      Willingness to travel domestically on occasion.

·      A pleasant, approachable manner and the ability to relate well to retirees.

·      A genuine passion for the tourism industry.

·      Must be an Australian permanent resident or citizen.

Please note this is an onsite role, remote or work from home arrangements are not applicable.



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